Corporate Customer Care Officer

2 weeks ago

Lagos, Lagos, Nigeria IpNX Nigeria Limited Full time

Job Summary

  • We are currently seeking a Corporate Customer Care Officer to Join our Lagos Team.
  • The Corporate Customer Care role will manage /develop client relationships with existing and new clients - by ensuring customers are satisfied through consistent advocacy resulting in profits for the organization.
  • To deliver key service outcomes for ipNX's customers in the B2B environment.
  • To build rapport by interacting with customers via multiple channels i.e. Telephone, Email, Online Correspondence etc. and providing solutions that not only meet expectations but surpass them.

Responsibilities

  • Manage assigned cases in line with customer expectations and departmental SLAs and KPIs Head, Corporate Customer Care Corporate Customer Care Officer Corporate Customer Care Associate
  • Ensure close liaison with customers, providing updates and or appropriate action to resolve queries
  • Identify and escalate to Head, Corporate Customer Care situations requiring urgent attention
  • Carry out IPNX's customer care strategy and proposition deliverables to deliver and sustain a world class customer care to corporate clients
  • Implement and proffer strategies useful in improving customer relationship, retention, profitability, loyalty, and satisfaction
  • Manage Customer Care processes and all other documentations.
  • Effective customer engagement and proactively identify At Risk customers.
  • Customer visitations i.e. attend service review meetings etc.
  • Handling outbound calls and logging, updating and creating tasks for customer queries and cases as required using corporate ticketing system.
  • Manage the activities of digital support platform.
  • Through daily support activities, strive for a high degree of customer satisfaction resulting in a positive Net Promoter Score NPS for ipNX Services.
  • Handle Corporate customer feedback in accordance to the ipNX complaints procedure and updating relevant stakeholders
  • Ensure appropriate management of records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Maintain constant and effective communication with customers while advocating on their behalf.
  • Develop strong working relationships and increasing engagement / collaboration with colleagues across the ipNX Support chain.
  • Galvanize the Support group to consistently provide support and updates on customers' issues.
  • Ensure adherence to fault resolutions in accordance with agreed SLAs.
  • Outage/Maintenance Notification Email & SMS.
  • Oversee business enquiry management in order to drive company revenue in a profitable manner.
  • Ensure that response to customer inquiries and problem solving are conducted in a professional and effective fashion.
  • Develop strong working relationships and increasing engagement / collaboration with colleagues across the ipNX Support chain.
  • Liaise with the relevant team for any issues with customers' orders and be aware of individual and departments weekly targets.
  • Preparation of reports daily, weekly and monthly
  • Carrying out any other tasks as may be assigned by the line manager

Requirements

  • Minimum of Second Class Lower in Social/Management Sciences courses or related fields.
  • A minimum of 2-3 years of relevant experience in similar roles within IT or Hospitality environment, preferably both, finding solutions for customers and advising them on services
  • Previous experience in Customer Success, Management Consulting, Account Management or any other client-facing role
  • Experience in using analytical skills to own problems through to resolution as well as being able to analyse statistical data
  • Experience in finding solutions for customers and advising them on our services and managing effective customer consultation including using social media tools in business.
  • Professional qualifications from the recognized professional boards, will be added advantage, Professional telephone manners, Ability to work in a team to sustain relationships and build rapport
  • Able to conduct initial troubleshooting and diagnostics on all enquiries, have an understanding and interest in communication methods and what each can provide and ability to assimilate information and respond accordingly
  • Able to work and learn quickly in a fast paced, fun and dynamic environment, highly organized and able to follow through and prioritize tasks
  • Excellent written and verbal communication in English, demonstrated passion for our mission, values and customers.
  • Ability to build successful relationships at all levels, excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases.
  • Have an entrepreneurial spirit, ability to demonstrate an understanding of customer needs, excellent documentation with intermediate Excel and PowerPoint presentation skills
  • Good project and time management skills - Ability to work independently and manage one's time, verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills

  • Customer Care Officer

    4 weeks ago

    Lagos, Lagos, Nigeria Greenfield HR Consulting Full time

    Job DescriptionThe Customer Care Officer will attend to customer enquiries, take customer orders, and proffer solutions to customer complaints through phone calls, emails, and online channels.The Customer Care Officer will provide customers with relevant information on company products and services, help customers identify desired products and ensure...

  • Customer Care Officer

    2 months ago

    Lagos, Lagos, Nigeria Greenfield HR Consulting Full time

    Job DescriptionThe Customer Care Officer will attend to customer enquiries, take customer orders, and proffer solutions to customer complaints through phone calls, emails, and online channels.The Customer Care Officer will provide customers with relevant information on company products and services, help customers identify desired products and ensure...

  • Customer Care Representative

    1 month ago

    Lagos, Lagos, Nigeria M-KOPA Full time

    Job DescriptionWe are in need of a Customer Care Representative to handle customer inquiries efficiently over the phone.Your responsibility is to assist M-KOPA customers with account or product-related issues and strive for high customer satisfaction by resolving concerns on the first call.Your tasks will include:Handling various Customer Care duties such...

  • Customer Care Representative

    4 weeks ago

    Lagos, Lagos, Nigeria M-KOPA Full time

    Job DescriptionWe are in need of a Customer Care Representative to handle customer inquiries efficiently over the phone.Your responsibility is to assist M-KOPA customers with account or product-related issues and strive for high customer satisfaction by resolving concerns on the first call.Your tasks will include:Handling various Customer Care duties such...

  • Corporate Communications Officer

    2 months ago

    Lagos, Lagos, Nigeria DCSL Corporate Services Limited Full time

    ABOUT THE COMPANYDCSL Corporate Services Limited - Our client, a reputable Health Maintenance Organization, is currently recruiting suitable candidates to fill the following positions below:JOB SUMMARYRequirementsBachelor's degree in Marketing, Communications or any related field.3 - 5 years experience in a similar role.Proficiency in digital content...

  • Customer Care Representative at

    1 month ago

    Lagos, Lagos, Nigeria Outcess Solutions Nigeria Limited Full time

    Customer Care RepresentativeLocation: Opebi Ikeja, LagosEmployment Type: Full-timeRecommended links:Click here to view Jobs by IndustriesClick here to view Jobs by States in NigeriaClick here to view most recent Jobs posted todayJob DescriptionWe are in need of a Customer Care Representative to make outbound calls interface with customers.Candidates should...

  • Customer Care Representative at

    4 weeks ago

    Lagos, Lagos, Nigeria Outcess Solutions Nigeria Limited Full time

    Customer Care RepresentativeLocation: Opebi Ikeja, LagosEmployment Type: Full-timeRecommended links:Click here to view Jobs by IndustriesClick here to view Jobs by States in NigeriaClick here to view most recent Jobs posted todayJob DescriptionWe are in need of a Customer Care Representative to make outbound calls interface with customers.Candidates should...

  • Customer Care Representative at

    2 weeks ago

    Lagos, Lagos, Nigeria Outcess Solutions Nigeria Limited Full time

    Customer Care RepresentativeLocation: Opebi Ikeja, LagosEmployment Type: Full-timeRecommended links:Click here to view Jobs by IndustriesClick here to view Jobs by States in NigeriaClick here to view most recent Jobs posted todayJob DescriptionWe are in need of a Customer Care Representative to make outbound calls interface with customers.Candidates should...

  • Customer Care Agent

    2 weeks ago

    Lagos, Lagos, Nigeria Reposebay Human Resources Limited Full time

    Overview:We are seeking dedicated and customer-focused individuals to join our team as Customer Care Agent. The primary role of a Customer Care Agent is to provide exceptional service and support to our valued customers, ensuring a positive experience with every interaction.Responsibilities:Respond to customer inquiries via phone, email, chat, or social...

  • Customer Care Agent

    1 month ago

    Lagos, Lagos, Nigeria Reposebay Human Resources Limited Full time

    Overview:We are seeking dedicated and customer-focused individuals to join our team as Customer Care Agent. The primary role of a Customer Care Agent is to provide exceptional service and support to our valued customers, ensuring a positive experience with every interaction.Responsibilities:Respond to customer inquiries via phone, email, chat, or social...

  • Customer Care Executive

    2 weeks ago

    Lagos, Lagos, Nigeria Montero Group Full time

    Job Description:As a Customer Care Executive, your main job is to help customers with their questions, concerns, and complaints. Your goal is to make sure customers are happy and their issues are resolved quickly and effectively. You will also need to keep records of customer interactions and any actions taken to solve their problems. Good communication...

  • Customer Care Executive

    2 weeks ago

    Lagos, Lagos, Nigeria Montero Group Full time

    Job Description:As a Customer Care Executive, your main job is to help customers with their questions, concerns, and complaints. Your goal is to make sure customers are happy and their issues are resolved quickly and effectively. You will also need to keep records of customer interactions and any actions taken to solve their problems. Good communication...

  • Customer Care Representative

    2 months ago

    Lagos, Lagos, Nigeria Mopheth Nigeria Limited Full time

    JOB SUMMARYRequirements / Qualifications B.Sc or HND in a related field. Proven experience in customer service or a related field. Excellent communication skills, both written and verbal. Strong problem-solving abilities and a customer-centric mindset. Proficiency in using online communication tools and e-commerce platforms. Ability to multitask and...

  • Care Officer

    4 days ago

    Lagos, Lagos, Nigeria Reliance Health Full time

    ABOUT THE COMPANYWe're a health insurance company that uses software, data science, and telemedicine to make health insurance delightful, affordable, and easier to access.JOB SUMMARYRequirements Candidate should possess an HND / B.Sc Degree Must have completed NYSC Basic proficiency in the use of Microsoft Office tools. Willingness to work on a shift basis...

  • Customer Care Executive

    2 weeks ago

    Lagos, Lagos, Nigeria Global Profilers Full time

    ABOUT THE COMPANYGLOBAL PROFILERS, a Profiler Group Company, is a global recruitment and resourcing company with focus on African markets.We are experienced working within numerous fields such as: Telecom, IEC, Infra 25, Oil & Gas, Mining, Financial services and Banking, FMCG/CD, Education and Agriculture to name a few.With 10 years of industry experience,...

  • Customer Care Executive

    1 month ago

    Lagos, Lagos, Nigeria Global Profilers Full time

    ABOUT THE COMPANYGLOBAL PROFILERS, a Profiler Group Company, is a global recruitment and resourcing company with focus on African markets.We are experienced working within numerous fields such as: Telecom, IEC, Infra 25, Oil & Gas, Mining, Financial services and Banking, FMCG/CD, Education and Agriculture to name a few.With 10 years of industry experience,...

  • Customer Care Executive

    4 weeks ago

    Lagos, Lagos, Nigeria Global Profilers Full time

    ABOUT THE COMPANYGLOBAL PROFILERS, a Profiler Group Company, is a global recruitment and resourcing company with focus on African markets.We are experienced working within numerous fields such as: Telecom, IEC, Infra 25, Oil & Gas, Mining, Financial services and Banking, FMCG/CD, Education and Agriculture to name a few.With 10 years of industry experience,...

  • Customer Care Representative

    2 months ago

    Lagos, Lagos, Nigeria Kadick Integrated Limited Full time

    ABOUT THE COMPANYwas formed in 2001 and incorporated as a private limited liability company with two shareholders – Ebikabere and Dickson Umusu. The idea behind Kadick was to provide top notch distribution and delivery services for fast moving consumer goods across Nigeria. Over the intervening years, Kadick has been able to create and develop robust...

  • Entry-Level Customer Care Agent

    7 days ago

    Lagos, Lagos, Nigeria Outsource Nigeria Full time

    Job DescriptionWe are looking for skilled and enthusiastic entry-level customer Care Agents to join our dedicated team.As an Intermediate Customer Service Representative, you will be crucial in ensuring our customers receive outstanding support and assistance.You'll interact with customers via [phone / email / chat], addressing inquiries, resolving issues,...

  • Customer Care Representative

    2 months ago

    Lagos, Lagos, Nigeria Kadick Integrated Limited Full time

    JOB DESCRIPTIONProvide support to clients by responding to inquiries and resolution of querries via calls and social media platforms.Build and and maintain positive relationships. QUALIFICATIONSB.Sc. or it's equivalent in a related discipline1-3 years of experience in customer serviceExcellent oral and written communication skills, with a professional and...