Junior Technical Support Engineer

2 weeks ago


Lagos, Lagos, Nigeria Tek Experts Full time

Responsibilities
This role will:

  • Be trained and purposed to support a particular technology based on individual strengths.
  • Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
  • Apply technical knowledge relevant to the solution using technical documentation and guidance from team members, technical leads, and subject matter experts to research and identify appropriate remediation steps.
  • Escalate complex or atypical cases to higher-level technical support as needed.

Qualifications
In this role:

  • Recent graduation in Information Technology is required - related degrees only Computer Science, Computer Engineering, Information Technology, ICT, System Engineering, etc.
  • Must have completed the compulsory 1-year NYSC or have an exemption certificate.
  • No years of post-NYSC experience are required.
  • Internship experience in Information Technology pre- or post-graduation is an advantage.
  • Proficiency in both written and spoken English is required.
  • Passion for technology and learning is required.


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