Technical Engineer

4 weeks ago

Lagos, Lagos, Nigeria DreamWorks Integrated System Limited Full time

Job Summary:

  • The Technical Engineer is responsible for providing technical expertise and support for products and services.
  • This role involves designing, developing, testing, and maintaining technical solutions while also assisting customers and internal teams with technical issues and inquiries.

Key Responsibilities:

Technical Support and Troubleshooting:

  • Provide technical support to customers and internal teams via phone, email, and on-site visits.
  • Diagnose and troubleshoot hardware and software issues.
  • Document and track issues, resolutions, and maintain a knowledge base for future reference.
  • Collaborate with other engineers and developers to resolve complex technical problems.

Design and Development:

  • Participate in the design and development of new products and features.
  • Create detailed technical specifications and design documents.
  • Conduct feasibility studies and cost-benefit analysis for new projects.
  • Develop prototypes and conduct testing to ensure functionality and performance.

Implementation and Maintenance:

  • Oversee the installation and configuration of hardware and software solutions.
  • Perform regular maintenance and updates to ensure systems are secure and operating efficiently.
  • Monitor system performance and address any issues that arise.
  • Develop and implement strategies for system improvements and optimizations.

Project Management:

  • Lead or participate in technical projects from conception to completion.
  • Coordinate with cross-functional teams to ensure project milestones are met.
  • Provide regular updates and reports on project status to management.
  • Ensure all project documentation is complete and accurate.

Customer and Team Training:

  • Develop and deliver technical training sessions for customers and internal teams.
  • Create user manuals, guides, and other technical documentation.
  • Stay up-to-date with the latest industry trends and technologies to provide cutting-edge solutions.

Qualifications:

  • Education: Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
  • Experience: 3-5 years of experience in a technical engineering role.

Skills:

  • Strong problem-solving and analytical skills.
  • Proficiency in relevant programming languages and software e.g., Java, Python, C++.
  • Familiarity with hardware components and network systems.
  • Excellent communication and interpersonal skills.
  • Ability to read and interpret technical drawings and schematics.
  • Certifications: Relevant certifications e.g., Cisco Certified Network Associate, Microsoft Certified Systems Engineer are a plus.

Attributes:

  • Detail-oriented with a strong focus on quality.
  • Ability to work independently and as part of a team.
  • Strong organizational and time management skills.
  • Proactive and willing to take initiative.
  • Ability to handle multiple tasks and prioritize effectively.

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