Parts and Service Sales Manager

2 weeks ago

Lagos, Lagos, Nigeria Alfred and Victoria Associate Full time

ABOUT THE COMPANY

ALFRED & VICTORIA ASSOCIATES is one of Nigeria's leading ICT solution based company. Our company offers a wide range of services which are in high demand of today's emerging market. AVA has three major arms which have been streamlined to meet our customer's needs. The three major arms are;
Consulting
Human Resources Consulting, Project Management Consulting & IT Services Consulting
Recruitment
Corporate Recruitment, Head hunting Services & Outsourcing Recruitment Services
Training
Professional Trainings (Virtual Live Class, Recorded Classes, Classroom and Private Classes)

JOB SUMMARY

Education/ Professional Qualification:HND / BSc. Business, Mgt. & Social Science coursesMSc. / MBA. in a related field of studyRelevant professional qualifications would be an added advantage.Experience:Minimum of 10 years' experience performing similar responsibilitiesExtensive experience in progressing through a sales careerKey Skills & Competencies RequirementsFunctional/ Technical: Understanding of sales and customer management processes. Ability to make accurate forecasts and meet sales targets Knowledge of sales management system Knowledge of industry best practices and procedures Knowledge of product pricing and administration.Behavioural: Ability to forecast with precision Leadership skills Motivational skills Professionalism & Poise Good work ethics Excellent communication & interpersonal skills Ability to forecast with precision Proficient in sales and marketing techniques Proficient in promotional sales techniques Excellent product presentation skills.

RESPONSIBILITIES

Job Objectives / Purpose Develop effective parts processes for both new and existing customers. Collaborate with the GM to create and implement the sales policy Maintenance of effective working relationships with customers, colleagues, Supervisors, and Subordinates - Team Work. Ensure sales objectives are achieved profitably with improved customer satisfaction for business continuityJob Duties Manage the complete parts and services sales process to boost the company's revenue. Analyze demand, prepare sales forecast, and determine the re-order level. Identify prospects for volume sales, such as fleet operators or independent service repair centers. Maintain regular contact with key accounts to build loyalty and ensure long-term revenue. Develop the client portfolio and turnover. Supervise team members to ensure the objectives are met. Determine parts and service sales objectives, targets, and ensure compatibility with dealers' productivity, and assist all customers. Responsible for Business Development (Dealers, Fleet, Counter Sales) Design and implement sales best practices (KAIZEN, ANZEN) Build an efficient human resource, Initiate relevant training for team members with a minimum of four trainings a year. Collaborate with extended dealerships in and out of Lagos territories Analyze sales figures and propose sales promotion and development measures Monitor competitors and make suggestions to Management Create, collate, and submit a comprehensive weekly sales reporting system, and monthly sales forecast for GM's review.Key Performance AreaFinancial: Sales revenue monitoring:Internal Process: Rate of repeat purchase Sales executive report managementCustomer: Percentage (%) new customer retention rate Lead generation and conversion RateLearning & Growth: Competency Development Supervising and Mentoring Knowledge Sharing Identifying training needs of technicians.

REQUIRED SKILLS

Business to Business (B2B) sales, Sales strategy, Training delivery, Communication

REQUIRED EDUCATION

Bachelor's degree

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