Technical Support Officer

4 weeks ago

Lagos, Lagos, Nigeria MacTay Consulting Full time

Job Responsibilities

  • Operating effectively under pressure and maintaining availability at all times to address and resolve issues promptly.
  • Proficiency in negotiation and contract management with petrol stations
  • Provision of ongoing and comprehensive training for petrol station staff and managers on the utilization of the PetroApp system
  • Establishment of station accounts on the PetroApp system and diligent follow-up on station requests.
  • Oversight of service quality provided to customers at petrol stations
  • Distribution of POS devices to gas stations and resolution of related issues
  • Installation of NFC tags on customer vehicles and management of associated tasks
  • Establishment of a network of freelancers for the installation of NFC tags on customers' vehicles.

Job Requirements

  • Bachelor's Degree in Business Administration, Marketing, or a related field.
  • 2-4 years of experience, preferably in oil services major petrol station chains, lubricant, as an Operations Manager or Area Operations Manager for prominent entities such as NNPC, Total Energies, Forte Oil/Enyo, MRS, Conoil, Mobil, AIM, NIPCO, Rain Oil.
  • B2B experience is essential.
  • Any relevant experience would be advantageous.
  • Proven ability to provide timely solutions to challenges.
  • Exceptional verbal and written communication skills.
  • Proficiency in multitasking and internal control.
  • Strong aptitude for analyzing information and translating it for various departments.
  • Capability to manage sensitive and confidential data.
  • Outstanding problem-solving and decision-making abilities.
  • Meticulous attention to detail and accuracy.
  • Advanced analytical skills.
  • Proficiency in utilizing Microsoft tools.

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