Customer Solutions Associate
3 weeks ago
Job Overview
- You will be responsible for providing an inspiring and delightful experience for our customers.
- This role is based in Lagos and will report to the Customer Solutions Manager.
- Ideal candidates should be extremely flexible with scheduling, working shifts, working weekends, and occasionally holidays, within a 5-day workweek.
Responsibilities
- Delivering efficient, friendly responses to customer inquiries and building our brand via our text-based chat platform
- Responding to customer inquiries via Social Media platforms like Facebook, Twitter, E-mail, Instagram & Google Play
- Escalating customer feedback and IT issues to help improve our product
Qualifications
- Minimum of a first degree
- Proficient typing speed ideally above 45 wpm. This will be tested.
- Excellent communication skills, both oral and written
- 0-2 years of customer service experience in a startup is an added advantage
- Intermediate Microsoft Office and analytical skills
- You are highly entrepreneurial. You take the initiative to solve problems before they arise. You've started and/or contribute to projects you're passionate about.
- You are a great collaborator. You know that startups are a team sport. You listen to others, speak your mind, and ask the right questions.
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