Customer Solutions Associate

3 weeks ago


Lagos, Lagos, Nigeria Branch International Full time

Job Overview

  • You will be responsible for providing an inspiring and delightful experience for our customers.
  • This role is based in Lagos and will report to the Customer Solutions Manager.
  • Ideal candidates should be extremely flexible with scheduling, working shifts, working weekends, and occasionally holidays, within a 5-day workweek.

Responsibilities

  • Delivering efficient, friendly responses to customer inquiries and building our brand via our text-based chat platform
  • Responding to customer inquiries via Social Media platforms like Facebook, Twitter, E-mail, Instagram & Google Play
  • Escalating customer feedback and IT issues to help improve our product

Qualifications

  • Minimum of a first degree
  • Proficient typing speed ideally above 45 wpm. This will be tested.
  • Excellent communication skills, both oral and written
  • 0-2 years of customer service experience in a startup is an added advantage
  • Intermediate Microsoft Office and analytical skills
  • You are highly entrepreneurial. You take the initiative to solve problems before they arise. You've started and/or contribute to projects you're passionate about.
  • You are a great collaborator. You know that startups are a team sport. You listen to others, speak your mind, and ask the right questions.


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