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Enterprise Implementation Manager

3 months ago

Lagos, Lagos, Nigeria JSK Consulting Group Full time

Job description

  • Deliver new service requests from the sales pipeline to meet revenue targets for the business unit.
  • Plans and coordinates the delivery of new service activation requests from the sales pipeline through to service acceptance and billing.
  • Liaise with cross functional teams, to manage and coordinate implementation of agreed tasks within defined timelines.
  • Provides situational reports relating to progress of each assign project.
  • Maintains documentation of project related detail for effective tracking of designs for various customer solutions
  • Liaises with IP Team to ensure service activations are finalized and perform quality checks to assure first time customer service acceptance
  • IP Network/ MPLS project support
  • Demonstrates good understanding of basic IP requirements
  • Produces and updates topology diagrams for newly delivered projects.
  • Ensures a timely delivery of projects
  • Engages in nominated IP related projects and supports the migration of key services to the MPLS backbone when required.
  • Process Optimization and SLA fulfilment.
  • Supports the 4 way reconciliation process to ensure accurate link count, billing accuracy and effective inventory management
  • Continuously works with cross functional stakeholders to evaluate business processes and instigate process improvements
  • Ensures relevant documentation is maintained and keeps the service catalogue updated with project related records.
  • Ensures the process of solutions delivery is optimized from hardware is patch through to installation, integration, testing and operational handover.
  • Keeps proper project records on all aspects of the project delivery.
  • Manage and co-ordinate support and service engineers in attending to customers' service requests and resolving same within SLA targets with the aim of meeting Key Performance Indices KPIs.
  • Ensure Network Availability of 99.5% and