Junior Customer Service Representative

4 weeks ago


Lagos, Lagos, Nigeria The People Practice Full time

Our client in the Pharmaceutical/Cosmetics industry is looking to hire a Sales/Customer Service Rep who will play a key role in driving sales growth and fostering positive customer relationships. The ideal candidate will be responsible for interacting with customers to understand their needs, provide product/service information, and offer solutions to enhance their experience.

Qualifications

  • Minimum of BSC/HND in Marketing or related field
  • At least 2-3 years of proven experience in sales/customer service
  • Proven track record of meeting/exceeding sales target and generating leads
  • Thorough understanding of social media and web analytics
  • Creativity and commercial awareness
  • A team player with a customer-oriented approach

Responsibilities

  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Acknowledging and resolving customer complaints
  • Knowing the products inside and out so that you can answer questions
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process
  • Ensuring customer satisfaction and provide professional customer support.
  • Ensuring all customer orders are shipped on time according to company policies and procedures.
  • Generating leads and exceeding sales targets.
  • Reviewing customer requests for order changes or cancellations
  • Provide feedback from consumers on medical issues and resolutions

Must have skills

  • Strong telephone etiquette
  • Excellent organizational and multi-tasking skills
  • Outstanding communication and interpers


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