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Junior Customer Service Representative
4 weeks ago
Our client in the Pharmaceutical/Cosmetics industry is looking to hire a Sales/Customer Service Rep who will play a key role in driving sales growth and fostering positive customer relationships. The ideal candidate will be responsible for interacting with customers to understand their needs, provide product/service information, and offer solutions to enhance their experience.
Qualifications
- Minimum of BSC/HND in Marketing or related field
- At least 2-3 years of proven experience in sales/customer service
- Proven track record of meeting/exceeding sales target and generating leads
- Thorough understanding of social media and web analytics
- Creativity and commercial awareness
- A team player with a customer-oriented approach
Responsibilities
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing the products inside and out so that you can answer questions
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process
- Ensuring customer satisfaction and provide professional customer support.
- Ensuring all customer orders are shipped on time according to company policies and procedures.
- Generating leads and exceeding sales targets.
- Reviewing customer requests for order changes or cancellations
- Provide feedback from consumers on medical issues and resolutions
Must have skills
- Strong telephone etiquette
- Excellent organizational and multi-tasking skills
- Outstanding communication and interpers
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