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Customer Service Representative

4 months ago

Lagos, Lagos, Nigeria Skyscend Full time

Responsibilities:

  • Maintaining a positive, understanding, and courteous approach towards customers consistently.
  • Responding promptly to customer queries.
  • Engaging with customers across multiple communication channels.
  • Addressing and resolving customer issues effectively.
  • Having in-depth knowledge about our products to address inquiries.
  • Handling orders, forms, requests, and applications.
  • Documenting customer interactions, transactions, feedback, and complaints.
  • Collaborating and communicating with team members when necessary.
  • Offering insights on enhancing the customer service workflow.
  • Supervising a group of junior customer service agents.
  • Ensuring customer contentment and delivering top-notch customer assistance.

Requirements:

  • Educational background such as a high school diploma, GED, or equivalent.
  • Ability to remain composed when dealing with challenging customer situations.
  • Proficiency in using computer systems.
  • Prior experience in customer support roles.