Sales Supervisor

4 weeks ago

Lagos Ogun, Nigeria Kyosk Digital Services Full time

Role Profile:

  • We are looking for a talented person to join our Sales team as a supervisor tasked with managing our commercial deliverables in Agro Processors, Food Manufacturing companies etc. space.
  • You will maintain relationship with these Agro processors and Kyosk Sourcing team to support order generation and fulfilment.

RESPONSIBILITIES.

Customer Acquisition and Onboarding

  • Mastering the Target market and generating an ambitious number of leads within the market in the designated region or category
  • Tabulating a Sales Pipeline for lead validation
  • Perfecting one's sales pitch to articulate different value propositions to different stakeholders
  • Mastering the suitable acquisition channels and maximizing on them
  • Meeting the minimum agreed target for registrations and onboardings in line with the set sales projections

Revenue Generation and Growth

  • Converting prospects into Sales
  • Increasing Basket sizes by Upselling and Crossing
  • Opening up new markets within the same category
  • Leveraging on referrals from the existing Customer base
  • Establishing networks with non-conflicting players in the same space for more business development
  • Attaining the set revenue targets month on month
  • Ensure 100% collection of receivables

People Management and Development:

  • Recruit and manage a motivated and aggressive team to deliver the sales mandate.
  • Schedule frequent one on one sessions with the team members to evaluate performance, identify areas of development and address any challenges.
  • Analyze, develop and monitor performance quality measures for the department.
  • Deliver training needs from time to time.

Customer Retention

  • Creating reliability by always keeping in touch with the customers
  • Conducting regular spot-checks to ensure good service delivery
  • Maintaining a feedback log from the clients to keep improving customer experience day by day
  • Develop a check-in schedule for different touch points and maintain this on a calendar
  • Advocate for customer satisfaction to all departments
  • Formulate a reward policy for loyal customers e.g discounts
  • Manage client relationships, introduce clients to new and additional products and ensure client retention.
  • Conduct autonomous customer satisfaction surveys to capture additional areas of improvement and feedback

Corporate Positioning

  • Understand the go to market strategy for each product and appropriately execute sales.
  • Promoting the Farm & Fresh Brand to be a market lead
  • Promoting the Framers vision for Farm & Fresh
  • Give presentations, seminars and briefings to clients articulating Farm & Fresh Value Proposition.

Providing Market Insights

  • Gather relevant intel/ information within the market and forward to the company for analysis and strategy changes.

Digital transformation

  • Pushing for 100% digital migration to the Kwikbasket buyer mobile app or web app
  • Maximizing on the uptake of the available financial services on the platform to realize true value of the customer

Data Analysis and reporting.

  • Interpret various consumption data patterns to the customer.
  • Generate sales reports as per the set targets and KPIs for ease of performance analysis.

KEY PERFORMANCE INDICATORS

  • Number of Prospect Visits weekly
  • Number of New Prospect registrations weekly
  • % Growth for active customers – Customer Retention
  • % Revenue Growth from existing customers
  • % Revenue Generation from New customers
  • No. of training delivered per month.

REQUIRED EDUCATION & EXPERIENCE NEEDED

  • Bachelor's degree/Diploma in sales and marketing or related field.
  • 4-5 years' working experience in B2B sales preferably in the FMCG/Fresh produce Industry in supervisory role. .
  • Experience in HORECA Commodity or commercial kitchen sales is an added advantage
  • Experience working in customer-based roles, proven sales track record and contribution to business growth
  • Aptitude in delivering attractive presentations.
  • Overall knowledge of standard sales process and sales cycle.
  • Proven experience in initiating sales meetings.
  • Experience in cold calling and engaging potential customers.
  • Ability to interpret and echo the stages of a sales pipeline.
  • Experience managing a team and driving performance.
  • Compliance with customer service standards and proper customer relationship management.
  • Thorough understanding of the industry and negotiating techniques.
  • Able to utilize different Sales automation tools such as CRM.

Personal Attributes

  • Demonstrate high levels of integrity.
  • Ability to communicate both inside and outside the organization, Formal presentation.
  • Ability to write complex reports.
  • Analytical skills.
  • Quality work output contributes to team success, initiating action, applied learning.
  • Seeks continuous learning.
  • Formal presentation.
  • Result and solution oriented.
  • Savvy relationship builder.

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