Customer Service Representative

4 weeks ago

Lagos, Lagos, Nigeria Eric Kayser Full time

Position Overview

  • We are seeking a friendly, attentive, and customer-focused individual to join our team as a Customer Service Representative.
  • As the first point of contact for our customers, you will be responsible for providing exceptional service, answering questions, and resolving issues in a timely and professional manner.

Responsibilities

  • Greet customers and take orders in a friendly and efficient manner
  • Answer phone calls, respond to emails, and engage with customers on social media
  • Provide menu information, make recommendations, and answer questions about ingredients and preparation methods
  • Handle customer complaints and concerns in a professional and courteous manner
  • Resolve issues promptly and to the customer's satisfaction
  • Maintain a clean and organized workspace, including the dining area, lobby, and service stations
  • Work closely with servers, bartenders, and kitchen staff to ensure seamless service
  • Participate in training and development programs to improve knowledge and skills

Requirements

  • High School Diploma or equivalent required
  • 1-2 years of customer service experience in a restaurant or retail environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Basic math skills and accuracy with handling cash and credit transactions
  • Availability to work varied shifts, including evenings, weekends, and holidays

Preferred Qualifications:

  • Previous experience in a restaurant or food service environment.

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