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User Experience
2 months ago
User Experience & Engagement Specialist
Location: Lekki Phase I, Lagos
Job type: Full-time
Role Overview
- We're searching for a User Experience & Engagement Specialist. This position involves deeply understanding our entrepreneurs, ensuring they derive maximum value from our platform, and fostering strong relationships.
- If you have a passion for creating memorable user experiences and nurturing solid customer relationships, then this opportunity is perfect for you.
Key Responsibilities
- User Insights: Analyze data to comprehend customer behavior, preferences, and areas for enhancement.
- Feedback Loop: Interact with users to gather feedback, transforming these insights into actionable improvements.
- Enhance Onboarding: Continually improve the onboarding process to guarantee entrepreneurs obtain maximum value from day one.
- User Engagement: Formulate and implement strategies to engage entrepreneurs throughout their journey, encouraging deeper platform integration and feature adoption.
- Collaboration: Collaborate with the product, marketing, and support teams to exchange insights and propel customer-centric initiatives.
Who you are
- Bachelor's Degree in Marketing, Business, Sociology, or a relevant field.
- Demonstrated experience in user engagement, customer success, or similar roles.
- Proficiency in data analytics tools and CRM systems.
- Excellent communication skills with a customer-centric approach.
- Demonstrated proactivity and ability to work autonomously.
What We Offer
- Competitive salary and benefits.
- Role in a fast-growing, dynamic environment.
- Ongoing learning and development opportunities.
- Opportunity to influence the future of entrepreneur communication in Africa.
Application Deadline
Not Specified.
Method of Application
Interested and qualified candidates should:
Note: Applications will be evaluated and candidates will be shortlisted on a weekly basis. The job posting will be closed once the suitable candidate is identified. We are excited to connect with you.
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