Receptionist / Customer Care Representative

3 weeks ago


Abuja, FCT, Nigeria Residency Hotels Limited Full time

Description
The selected candidates will be responsible for receiving our esteemed guest and will have responsibilities that include:

  • Make reservation and check in guests on arrival.
  • Greet and interact with customers to ensure their satisfaction with the services being offered to them
  • Create and maintain an enjoyable atmosphere that is conducive to attract customers.
  • Be part of overall in-house marketing and promotion team to retain existing customers.
  • Work with hotel general manager to ensure that monthly revenue target for accommodation department is met and exceeded
  • Work with central store to control and manage inventory of food and drinks to be sold

Requirements

  • Must be outgoing, well-spoken and customer friendly individual
  • Must be young and energetic, and willing to learn
  • Must have previously work as a Receptionist/waiter in a hotel/lounge
  • Must be computer literate, knows how to use internet, and be familiar with Facebook, WhatsApp, Instagram.


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