Customer Success Associate

2 months ago

Lagos, Lagos, Nigeria Nomba Full time

ABOUT THE COMPANY

Simple sale| solutions
for your business
Accept payments, send money, use tools that will help you grow your business

JOB SUMMARY

RequirementsThey idle candidate should have: Strong command of written and verbal English Minimum of a Bachelor's degree from a recognised institution. Friendly and welcoming manner with clients and other members of the customer service team. Action-Oriented and should be able to follow up on feedback to ensure positive outcomes. Familiarity with customer relationship management (CRM) software programs. Ability to explain complex concepts in a clear, simple manner to customers. Excellent organizational and multitasking skills. Ability to maintain a calm and polite manner in stressful situations. Willingness to cooperate with customers and management to resolve any issues that may arise. Passion for delivering an amazing customer experience. Good time management skills and an ability to thrive in a fast-paced environment.

RESPONSIBILITIES

Operate as the lead point for any and all matters specific to customer account. Provide seamless/personalized customer experience to our customers. Engage and build customer loyalty by delivering above-and-beyond hospitality via email, phone and other digital communications and any other functions as may be assigned by the supervisor/team lead. Interface with internal stakeholders to ensure an effective resolution process for our customers/stakeholders. Maintain updated knowledge of the organization's products, services, and customer service policies. Communicate effectively with stakeholders to help resolve issues with Nomba support tools. Document customer interactions when necessary, compiling documents and forwarding information to interested parties. Explain simply and clearly in response to customer questions and check for customer understanding and acceptance. Recommend new services/solutions or make suggestions for improvements by identifying relevant features and benefits. Establish and maintain good rapport with customers by using positive language and anticipating their needs. Learn our product to configure the platform to meet the needs of new users. Provide platform training and onboarding for new and existing users. Develop and maintain an ideal user/customer profile and collect User feedback. Interface with other internal teams in order to help agents resolve their issues. Escalate issues that cannot be resolved on first call resolution(FCR) to the backend and follow up on a resolution.

REQUIRED SKILLS

Conflict and complaint resolution, Customer service, E-mail and internet, Interpersonal communication, Customer relations

REQUIRED EDUCATION

Bachelor's degree

  • Customer Success Manager

    1 month ago

    Lagos, Lagos, Nigeria CrandTechnologies Full time

    What We Need From Candidates:Passionate about technology and innovation, with a keen focus on staying updated with the latest advancements in customer success strategies, we are seeking a Customer Success Manager who embodies these qualities.Collaboration is key in our environment. You'll work closely with cross-functional teams, seamlessly aligning customer...

  • Customer Success Manager

    2 weeks ago

    Lagos, Lagos, Nigeria CrandTechnologies Full time

    What We Need From Candidates:Passionate about technology and innovation, with a keen focus on staying updated with the latest advancements in customer success strategies, we are seeking a Customer Success Manager who embodies these qualities.Collaboration is key in our environment. You'll work closely with cross-functional teams, seamlessly aligning customer...

  • Customer Success Manager

    4 weeks ago

    Lagos, Lagos, Nigeria CrandTechnologies Full time

    What We Need From Candidates:Passionate about technology and innovation, with a keen focus on staying updated with the latest advancements in customer success strategies, we are seeking a Customer Success Manager who embodies these qualities.Collaboration is key in our environment. You'll work closely with cross-functional teams, seamlessly aligning customer...

  • Customer Success Specialist

    4 weeks ago

    Lagos, Lagos, Nigeria Vencru Nigeria Ltd Full time

    In this role, you'll play a pivotal role in ensuring our customers achieve success with Vencru.You'll be involved in all stages of the customer journey, from initial contact to ongoing support and advocacy.Responsibilities:Customer Success & Retention:Be a product expert, prepared to train customers on new and existing features through engaging presentations...

  • Customer Success Specialist

    2 months ago

    Lagos, Lagos, Nigeria Vencru Nigeria Ltd Full time

    In this role, you'll play a pivotal role in ensuring our customers achieve success with Vencru.You'll be involved in all stages of the customer journey, from initial contact to ongoing support and advocacy.Responsibilities:Customer Success & Retention:Be a product expert, prepared to train customers on new and existing features through engaging presentations...

  • Customer Success Manager

    2 months ago

    Lagos, Lagos, Nigeria Willers Solutions Full time

    Responsibilities:Prepare necessary documentation/visuals for client to demonstrate performance of products/services; analyze trends in C-Sat/NPS scores to identify areas of improvementSupport Head of Customer Success/PMO to Conduct Health checks and Quarterly Business Reviews.Direct the customer success department and ensure that goals of customer engagement...

  • Customer Success Manager

    4 weeks ago

    Lagos, Lagos, Nigeria Willers Solutions Full time

    Responsibilities:Prepare necessary documentation/visuals for client to demonstrate performance of products/services; analyze trends in C-Sat/NPS scores to identify areas of improvementSupport Head of Customer Success/PMO to Conduct Health checks and Quarterly Business Reviews.Direct the customer success department and ensure that goals of customer engagement...

  • Customer Success Specialist

    2 weeks ago

    Lagos, Lagos, Nigeria The People Practice Full time

    Our client is looking to hire a dedicated Customer Success Specialist to join their team. The ideal candidate will be passionate about customer satisfaction and have a strong background in customer success, account management, or client services. You will be responsible for ongoing support, and fostering strong relationships to drive customer retention and...

  • Customer Success Specialist

    3 months ago

    Lagos, Lagos, Nigeria The People Practice Full time

    Our client is looking to hire a dedicated Customer Success Specialist to join their team. The ideal candidate will be passionate about customer satisfaction and have a strong background in customer success, account management, or client services. You will be responsible for ongoing support, and fostering strong relationships to drive customer retention and...

  • Customer Success Manager

    4 weeks ago

    Lagos, Lagos, Nigeria Moove Full time

    About The RoleWe are looking for a highly professional and experienced Customer Success Manager at Moove. Primary objective of Customer Success Manager will be to ensure the overall satisfaction and success of our valued customers.They will build and maintain strong relationships with clients, acting as their main point of contact, providing guidance, and...

  • Customer Success Manager

    2 months ago

    Lagos, Lagos, Nigeria Moove Full time

    About The RoleWe are looking for a highly professional and experienced Customer Success Manager at Moove. Primary objective of Customer Success Manager will be to ensure the overall satisfaction and success of our valued customers.They will build and maintain strong relationships with clients, acting as their main point of contact, providing guidance, and...

  • Customer Success Executive

    4 weeks ago

    Lagos, Lagos, Nigeria Moove Full time

    About The RoleAs a Customer Success Executive at Moove, you will play a key role in ensuring our clients' satisfaction and success.Your responsibilities will include building strong relationships with customers, understanding their needs, and proactively addressing any issues or concerns.You will work closely with cross-functional teams to deliver solutions,...

  • Customer Success Executive

    2 months ago

    Lagos, Lagos, Nigeria Moove Full time

    About The RoleAs a Customer Success Executive at Moove, you will play a key role in ensuring our clients' satisfaction and success.Your responsibilities will include building strong relationships with customers, understanding their needs, and proactively addressing any issues or concerns.You will work closely with cross-functional teams to deliver solutions,...

  • Customer Success Account Manager

    2 days ago

    Lagos, Lagos, Nigeria Infinion Technologies Full time

    About The RoleWe are looking for a highly motivated and passionate Customer Success Account Manager CSAM to drive program management for Commercial accounts that may have Cloud, on-premise, and hybrid workload engagements running concurrently.The CSAM owns consumption and delivery execution of operative solutions and operational health as the single point of...

  • Service Administrator and Customer Success Account Manager

    2 weeks ago

    Lagos, Lagos, Nigeria ITC WORLDWIDE Full time

    ITC Worldwide (Nigeria) is on a mission to provide every organization relentless Technical Service and Support for their ERP & CRM Business Applications. Service Administrator and Customer Success Account Manager (CSAM) Role definition Services Admin manages the User Enablement of the Technical Service and Support. Services Administrators are unique roles...

  • Customer Service Associate

    2 months ago

    Lagos, Lagos, Nigeria Aza Finance Full time

    Job SummaryAs the Customer Service Associate, you will be at the forefront of servicing our clients.Your role will entail maintaining and strengthening new and existing client relationships by providing excellent customer success.Customer Success is a critical point of contact for our customers whhave questions, issues, or feedback, swe're looking for an...

  • Sales Assistant

    2 weeks ago

    Lagos, Lagos, Nigeria Alfred and Victoria Associate Full time

    ABOUT THE COMPANYALFRED & VICTORIA ASSOCIATES is one of Nigeria's leading ICT solution based company. Our company offers a wide range of services which are in high demand of today's emerging market. AVA has three major arms which have been streamlined to meet our customer's needs. The three major arms are;ConsultingHuman Resources Consulting, Project...

  • Sales Assistant

    1 month ago

    Lagos, Lagos, Nigeria Alfred and Victoria Associate Full time

    ABOUT THE COMPANYALFRED & VICTORIA ASSOCIATES is one of Nigeria's leading ICT solution based company. Our company offers a wide range of services which are in high demand of today's emerging market. AVA has three major arms which have been streamlined to meet our customer's needs. The three major arms are;ConsultingHuman Resources Consulting, Project...

  • Customer Acquisition Associates

    7 days ago

    Lagos, Lagos, Nigeria Credit Direct Limited Full time

    JOB SUMMARYWe're seeking ambitious and driven NYSC Corp Members who want to make the most out of their service period As a Customer Acquisition Associate, you'll play a key role in driving sales growth and acquiring new customers for our company. If you're looking for a challenging and rewarding experience that will help you develop valuable skills and build...

  • Project Manager

    1 month ago

    Lagos, Lagos, Nigeria Alfred and Victoria Associate Full time

    ABOUT THE COMPANYALFRED & VICTORIA ASSOCIATES is one of Nigeria's leading ICT solution based company. Our company offers a wide range of services which are in high demand of today's emerging market. AVA has three major arms which have been streamlined to meet our customer's needs. The three major arms are;ConsultingHuman Resources Consulting, Project...