Customer Success Executive

4 weeks ago


Lagos, Lagos, Nigeria Moove Full time

About The Role

  • As a Customer Success Executive at Moove, you will play a key role in ensuring our clients' satisfaction and success.
  • Your responsibilities will include building strong relationships with customers, understanding their needs, and proactively addressing any issues or concerns.
  • You will work closely with cross-functional teams to deliver solutions, provide product insights, and contribute to the overall growth of client accounts.
  • This role offers an exciting opportunity to foster client engagement, promote retention, and contribute to the continuous improvement of Moove's products and services.

What You'll be Doing

  • Monitoring drivers' performance.
  • Conducting daily check-in on drivers' pulse.
  • Supporting drivers.
  • Solving driver's issues while drivers are in transit.
  • Receiving inbound calls from drivers.
  • Making outbound calls to drivers.
  • Conducting driver survey.
  • Compiling data from drivers survey
  • Accountability of all Moove vehicles
  • Ensuring that drivers obey rules and regulations as laid down by the company.
  • Ensuring that drivers get the right information from the company.

What You Will Need For This Position

  • Degree in any discipline.
  • 1-year experience in customer care/support roles.
  • Experience in the transportation industry is an added advantage.
  • Proficient in the use of Microsoft Suites Excel.
  • Ability to manage people.
  • The candidate must possess an eye for details.

Key Metrics

  • Daily retention targets as % of return walkins
  • Weekly churn targets
  • Daily Ticket resolutions for DPs basis physical and remote interactions
  • Daily Driver performance basis supply hour and trip targets of the city
  • Daily helping DPs increase earnings if SH is at optimal level, monitored via week on week DP earnings
  • Overall DP portfolio monitoring basis allocated count of DPs


  • Lagos, Lagos, Nigeria Moove Full time

    About The RoleWe are looking for a highly professional and experienced Customer Success Manager at Moove. Primary objective of Customer Success Manager will be to ensure the overall satisfaction and success of our valued customers.They will build and maintain strong relationships with clients, acting as their main point of contact, providing guidance, and...


  • Lagos, Lagos, Nigeria Moove Full time

    About The RoleWe are looking for a highly professional and experienced Customer Success Manager at Moove. Primary objective of Customer Success Manager will be to ensure the overall satisfaction and success of our valued customers.They will build and maintain strong relationships with clients, acting as their main point of contact, providing guidance, and...


  • Lagos, Lagos, Nigeria CrandTechnologies Full time

    What We Need From Candidates:Passionate about technology and innovation, with a keen focus on staying updated with the latest advancements in customer success strategies, we are seeking a Customer Success Manager who embodies these qualities.Collaboration is key in our environment. You'll work closely with cross-functional teams, seamlessly aligning customer...


  • Lagos, Lagos, Nigeria CrandTechnologies Full time

    What We Need From Candidates:Passionate about technology and innovation, with a keen focus on staying updated with the latest advancements in customer success strategies, we are seeking a Customer Success Manager who embodies these qualities.Collaboration is key in our environment. You'll work closely with cross-functional teams, seamlessly aligning customer...


  • Lagos, Lagos, Nigeria CrandTechnologies Full time

    What We Need From Candidates:Passionate about technology and innovation, with a keen focus on staying updated with the latest advancements in customer success strategies, we are seeking a Customer Success Manager who embodies these qualities.Collaboration is key in our environment. You'll work closely with cross-functional teams, seamlessly aligning customer...


  • Lagos, Lagos, Nigeria Vencru Nigeria Ltd Full time

    In this role, you'll play a pivotal role in ensuring our customers achieve success with Vencru.You'll be involved in all stages of the customer journey, from initial contact to ongoing support and advocacy.Responsibilities:Customer Success & Retention:Be a product expert, prepared to train customers on new and existing features through engaging presentations...


  • Lagos, Lagos, Nigeria Vencru Nigeria Ltd Full time

    In this role, you'll play a pivotal role in ensuring our customers achieve success with Vencru.You'll be involved in all stages of the customer journey, from initial contact to ongoing support and advocacy.Responsibilities:Customer Success & Retention:Be a product expert, prepared to train customers on new and existing features through engaging presentations...


  • Lagos, Lagos, Nigeria The People Practice Full time

    Our client is looking to hire a dedicated Customer Success Specialist to join their team. The ideal candidate will be passionate about customer satisfaction and have a strong background in customer success, account management, or client services. You will be responsible for ongoing support, and fostering strong relationships to drive customer retention and...


  • Lagos, Lagos, Nigeria The People Practice Full time

    Our client is looking to hire a dedicated Customer Success Specialist to join their team. The ideal candidate will be passionate about customer satisfaction and have a strong background in customer success, account management, or client services. You will be responsible for ongoing support, and fostering strong relationships to drive customer retention and...


  • Lagos, Lagos, Nigeria Infinion Technologies Full time

    About The RoleWe are looking for a highly motivated and passionate Customer Success Account Manager CSAM to drive program management for Commercial accounts that may have Cloud, on-premise, and hybrid workload engagements running concurrently.The CSAM owns consumption and delivery execution of operative solutions and operational health as the single point of...


  • Lagos, Lagos, Nigeria Willers Solutions Full time

    Responsibilities:Prepare necessary documentation/visuals for client to demonstrate performance of products/services; analyze trends in C-Sat/NPS scores to identify areas of improvementSupport Head of Customer Success/PMO to Conduct Health checks and Quarterly Business Reviews.Direct the customer success department and ensure that goals of customer engagement...


  • Lagos, Lagos, Nigeria Willers Solutions Full time

    Responsibilities:Prepare necessary documentation/visuals for client to demonstrate performance of products/services; analyze trends in C-Sat/NPS scores to identify areas of improvementSupport Head of Customer Success/PMO to Conduct Health checks and Quarterly Business Reviews.Direct the customer success department and ensure that goals of customer engagement...


  • Lagos, Lagos, Nigeria ITC WORLDWIDE Full time

    ITC Worldwide (Nigeria) is on a mission to provide every organization relentless Technical Service and Support for their ERP & CRM Business Applications. Service Administrator and Customer Success Account Manager (CSAM) Role definition Services Admin manages the User Enablement of the Technical Service and Support. Services Administrators are unique roles...


  • Lagos, Lagos, Nigeria SeamlessHR Limited Full time

    Job SummaryAs a Customer Success Manager, you will be responsible for training and on-boarding new customers as well as channel partners, managing relationship throughout their entire life cycle.Job DetailsResponsible for training and on-boarding new customers and managing customer relationships through their entire life cycle.Assist customers optimize the...


  • Lagos, Lagos, Nigeria SeamlessHR Limited Full time

    Job SummaryAs a Customer Success Manager, you will be responsible for training and on-boarding new customers as well as channel partners, managing relationship throughout their entire life cycle.Job DetailsResponsible for training and on-boarding new customers and managing customer relationships through their entire life cycle.Assist customers optimize the...


  • Lagos, Lagos, Nigeria Nomba Full time

    ABOUT THE COMPANYSimple sale| solutionsfor your businessAccept payments, send money, use tools that will help you grow your businessJOB SUMMARYRequirementsThey idle candidate should have: Strong command of written and verbal English Minimum of a Bachelor's degree from a recognised institution. Friendly and welcoming manner with clients and other members of...


  • Lagos, Lagos, Nigeria Montero Group Full time

    Job Description:As a Customer Care Executive, your main job is to help customers with their questions, concerns, and complaints. Your goal is to make sure customers are happy and their issues are resolved quickly and effectively. You will also need to keep records of customer interactions and any actions taken to solve their problems. Good communication...


  • Lagos, Lagos, Nigeria Montero Group Full time

    Job Description:As a Customer Care Executive, your main job is to help customers with their questions, concerns, and complaints. Your goal is to make sure customers are happy and their issues are resolved quickly and effectively. You will also need to keep records of customer interactions and any actions taken to solve their problems. Good communication...


  • Lagos, Lagos, Nigeria Sun King Full time

    ABOUT THE COMPANYWe're on a mission to power access to brighter lives. Sun King designs, distributes, installs and finances solar home energy products for the 1.8 billion people currently living without reliable energy access.JOB SUMMARYRequirements Have Bachelor's Degree or its equivalent in a Business-related courses - Sales, Marketing or Customer Service...


  • Lagos, Lagos, Nigeria Sun King Full time

    ABOUT THE COMPANYWe're on a mission to power access to brighter lives. Sun King designs, distributes, installs and finances solar home energy products for the 1.8 billion people currently living without reliable energy access.JOB SUMMARYRequirements Have Bachelor's Degree or its equivalent in a Business-related courses - Sales, Marketing or Customer Service...