Teamlead, Operations

Job Summary: Develop and implement Operations and Maintenance plans to ensure optimal performance of ipNX's outside plant infrastructure.

• Develop and implement Operations and Maintenance plans to ensure optimal performance of ipNX's outside plant infrastructure.
• Direct the execution of planned and contingency Operations and Maintenance services to ensure proper operation and maintenance of critical infrastructure.
• Manage risk, mitigate corrective and preventative maintenance, and ensure vendor management and metric reporting.
• Deliver services within agreed-upon performance standards and contractual agreements, while staying within specified timelines and budgets.

Duties and Responsibilities:

• Drive proactive maintenance and set up system monitoring to reduce outside plant failure and incident response time.
• Manage and maintain inventory of equipment and consumables required on all sites, ensuring availability and repair.
• Ensure housekeeping and safety standards are maintained across all sections of the infrastructure.
• Set and maintain the highest standards for safety and promote a world-class safety culture in all aspects of operational procedure.
• Form and lead tactical response teams to resolve specific technical issues by delivering root-cause remediation and successful timely implementation of Engineering Operations.
• Develop and document Operations and Maintenance plans in line with the Infrastructure business objectives.
• Work within Service Operations to ensure that SLAs are met and exceeded.

Requirements:

• Bachelor's degree in Engineering, Computer Science, or equivalent 2.1/Upper Credit Minimum.
• Ability to confidently communicate with personnel at all levels of the organization.
• Extensive technical knowledge deploying and managing network and infrastructure environment.
• Well organized, articulate, and numerate skills.
• Knowledge of network hardware configuration and management, including routers, firewalls, switches, etc.
• 5-7 years' relevant experience in the IT/Telecommunications field with at least 4-5 years in FTTH Rollout Operations.
• Fundamental knowledge of network design and layout as well as low voltage copper/fibre cabling.