Teamlead, Network Monitoring Center

1 week ago


Lagos, Lagos, Nigeria IpNX Nigeria Limited Full time

Job seeker with 3-6 years of experience in network management and customer support is required to manage and coordinate the NOC team, ensuring efficient system operation and customer satisfaction.

Job Description:

  • Proffer innovative solutions to network problems, ensuring customer needs are met and systems applications/network are evaluated and improved.
  • Supervise first-level technical support for all ipNX infrastructure, including fibre backbone, FTTx, wireless networks, and inside/outside plant infrastructure.
  • Provide high-quality customer service and support, working closely with the Infrastructure team.
  • Manage and coordinate the NOC team to ensure efficient system operation and customer satisfaction.
  • Keep upper management informed about infrastructure issues and system performance.

Requirements:

  • B.Sc/B.Eng in Computer Science/Computer Engineering/Electrical/Electronics Engineering
  • 3-6 years of work experience
  • CCNA, CCNP desired
  • Hands-on experience with Routing, Switching, and GPON Technology
  • Strong telecommunications, IP design skills, and in-depth knowledge of IP Network
  • Understanding of ITIL v4 service management


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