Teamlead, Network Monitoring Center
1 week ago
Job seeker with 3-6 years of experience in network management and customer support is required to manage and coordinate the NOC team, ensuring efficient system operation and customer satisfaction.
Job Description:
- Proffer innovative solutions to network problems, ensuring customer needs are met and systems applications/network are evaluated and improved.
- Supervise first-level technical support for all ipNX infrastructure, including fibre backbone, FTTx, wireless networks, and inside/outside plant infrastructure.
- Provide high-quality customer service and support, working closely with the Infrastructure team.
- Manage and coordinate the NOC team to ensure efficient system operation and customer satisfaction.
- Keep upper management informed about infrastructure issues and system performance.
Requirements:
- B.Sc/B.Eng in Computer Science/Computer Engineering/Electrical/Electronics Engineering
- 3-6 years of work experience
- CCNA, CCNP desired
- Hands-on experience with Routing, Switching, and GPON Technology
- Strong telecommunications, IP design skills, and in-depth knowledge of IP Network
- Understanding of ITIL v4 service management
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