Maintenance Supervisor

1 week ago


Lagos, Lagos, Nigeria Workforce Group Full time

Job Summary

  • Oversee all post-sales activities, ensuring efficient service, maintenance, and support for all MHEs as well as an oversight for all project technical and maintenance activities

Job Responsibilities - Key Result Areas

Team Management

  • Lead and oversee the various technical activities across all functions and sites to reduce downtime and increase efficiency.
  • Provide technical support for effective and efficient troubleshooting of complex equipment failure to facilitate timely restore them to default standard status.
  • Enhance team productivity and skillsets trough training programs.
  • Foster a culture of continuous improvements within the maintenance and technical team.

Service Optimization

  • Develop and implement efficient service, maintenance, and repair strategies.
  • Manage all repair of equipment failure and ensure timely and quality repair, guided by the standard operational procedure.
  • Achieve and maintain high equipment uptime.
  • Reduce mean time to repair of MHEs across all functions and sites.

Customer Satisfaction and Retention

  • Establish and maintain strong customer relationship after-sales.
  • Address customer concerns promptly and ensure high satisfaction levels.
  • Improve customer retention rates trough proactive support.
  • Implement policies to enhance overall customer experience.

Compliance and Quality

  • Uphold high quality standards in all maintenance and technical activities.
  • Ensure hygienic, clean, and tidy work environment including workshop, battery bay and technical office across all operational locations.
  • Ensure compliance with industry standards and regulations.

Spare Part Management

  • Collaborate with procurement manager for timely availability of spare parts- efficient and effective inventory of spare parts, optimizing stock levels.

Performance Metrics

  • Define key performance indicators for the technical and maintenance team.
  • Monitor and analyse performance data to identify areas for improvement.

Cost Management

  • Optimize operational cost without compromising service quality.
  • Identify cost-saving opportunities in spare parts management.

Process Innovation

  • Introduce innovative processes to streamline operations and activities.
  • Stay updated with industry trends and implement best practices.

Reporting and Analysis

  • Provide regular report on technical and aftersales performance.
  • Conduct in-depth analysis to drive strategic decision-making.

Skills & Knowledge Requirements

  • Excellent knowledge of electrical and mechanical troubleshooting
  • Extensive knowledge of fleet management system
  • Client Management Skill
  • Ability to lead and motivate others.
  • Analytical and problem-solving skills
  • Strong interpersonal relationship skill
  • People-management skills.
  • Team Lead
  • Project management
  • Excellent equipment failure diagnosis skill
  • Time management
  • Proficient with Microsoft Office suite or similar software
  • Technical report writing skill.

Key Performance Indicators

  • Asset performance metrics total uptime hours across all sites: 100% Uptime
  • Mean Time between Failure MTBF and Maintenance Backlogs & Overtime MBO routines, reporting and activities across all sites, not more than 24 hours for minor failures and not more than 72 hours for major failures includes travel time
  • Periodical Learning and Development Initiatives Training- Maintenance Supervisor and Regional Technical Leads
  • Net promoter score of satisfaction rating 90%
  • 0.001% asset damage across all sites resulting from technical personnel handling

Education and Experience

Education

  • BEng, BTech or HND in Electrical, Mechanical, or other related Engineering discipline. MEng plus MBA will be an added advantage.

Experience

  • A minimum of seven 7 years in material handling equipment industry with at least as two 2 years handling end to end technical operations.
  • Hands on experience in operational and technical knowledge of various categories of battery-powered material handling equipment is a major advantage.
  • Must have managed not less than 200 technical equipments for a minimum of five 5 years.
  • Experience in material handling equipment planning, predictive and corrective maintenance execution.
  • Effective post sales equipment maintenance strategies and processes which aid robust customer satisfactions and business enhancement.
  • Excellent knowledge of fleet management system to monitor and promote equipment efficiency for continuous improved profitability.


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