Client Experience Representative

4 days ago


Lagos, Lagos, Nigeria Cavista Full time

Job Description

A Client Experience Representative to provide support to our clients for software solutions. The ideal Representative will be a knowledgeable and enthusiastic home health, home care, or hospice professional who enjoys making a positive impact on patients' lives across the country.

  • Provide consultative support and solutions for all Axxess clients; answer questions via phone and support ticketing center, resolve problems and offer general assistance for the day-to-day operations of our various products
  • Partner effectively to provide quality support, while always upholding company values
  • Respond rapidly and provide prompt support to client concerns; escalate unresolved matters and maintain ownership through to a timely resolution
  • Receive ongoing training to maintain knowledge and relevancy within the industry and company products/services
  • Communicate with clientele; research to diagnose inquiries; managing database records and provide status reports on reported issues – all done with speed and professionalism

Qualifications

  • Healthcare Industry Experience is a plus LVN, PTA, COTA, MSW, Intake, Scheduling, Office Management, Administration, Medical Records
  • Bachelor's degree required
  • Customer orientation and ability to adapt/respond to different personalities
  • Desire to anticipate customer needs paired with the drive to provide a consultative solution
  • Excellent communication skills; presentation, written, and verbal
  • Demonstrated ability to organize and implement priorities; manage multiple tasks, in a dynamic setting

Additional Information

  • 5-day workweek.
  • Flextime.
  • Competitive Health Insurance Employee + Spouse + 4 children.
  • Growth and Development


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