Client Service Executive/Sales

4 days ago

Lagos, Lagos, Nigeria H & Y Furniture Manufacturers Full time

Job Details

  • Ensure all customer enquiries email and telephone are responded to in a timely manner and with the appropriate level of assistance.
  • Maintain high level of professionalism and competence in every client interaction.
  • Build positive and productive relationships with clients.
  • Make frequent client calls and visits a times to strengthen client relationships.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Follow up with potential clients to propose new offers

Social Media Management

  • Creates and maintains service reports. Plan and monitor the ongoing company presence on social media Twitter, Facebook etc.
  • Post to and monitor a range of social media accounts, simultaneously
  • Help grow social reach, engagement, and referral traffic
  • Spot social media trends, including new platforms and changes to existing ones
  • Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client
  • Manage the customer data management
  • Understand the client's needs and the internal resources available to you throughout the production cycle by clearly and proactively managing communications between our staff and clients.
  • Coordinate with the clients and logistics on delivery of products
  • Develop feedback or complaints procedure for customer to use
  • Analyse customer report monthly
  • Updating client status using the ERP
  • Ensure daily report is send to the HOD
  • Build effective relationships with a wide range of stakeholders from designer, production, warehouse and logistics etc
  • Work closely with commercial and operational teams to resolve service issues.
  • Continually strive to improve service to customers by understanding requirements and working with own teams and the Service Delivery teams to action
  • Identify and manage improvements in systems, process or organisation within scope of role

Qualifications, experience and attributes

  • Good first degree in Marketing ,mass communication , or relevant discipline. Good in social media handle
  • Minimum of three3years of proven working experience as a client service oficer,preferably in a Furniture manufacturing environment

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