Sales / Customer Experience Officer

2 weeks ago

Abuja, FCT, Nigeria Venus Finance Full time
Job Title: Sales/Customer Experience Executive Job Title: Sales/Customer Experience Executive

Venus Finance is seeking a highly motivated and results-driven Sales/Customer Experience Executive to join our team. As a key member of our sales team, you will be responsible for driving sales growth, enhancing customer satisfaction, and ensuring a seamless customer experience throughout the entire sales cycle.

Responsibilities
  • Sales and Business Development:
    • Identify and pursue new sales opportunities through market research and lead generation.
    • Develop and execute effective sales strategies to meet or exceed sales targets.
    • Conduct sales presentations, product demonstrations, and negotiations to close deals.
    • Maintain a deep understanding of the company's products and services to communicate Venus Finance's value propositions to customers.
  • Customer Relationship Management:
    • Build and maintain strong, long-lasting customer relationships by providing exceptional customer service.
    • Act as the primary point of contact for customer inquiries, concerns, and feedback.
    • Conduct regular follow-ups with customers to ensure satisfaction and address any issues or concerns promptly.
    • Utilize CRM software to track customer interactions, sales activities, and customer feedback.
  • Customer Experience Enhancement:
    • Collaborate with internal stakeholders to ensure a seamless customer experience.
    • Gather and analyze customer feedback to identify areas for improvement and implement necessary changes.
    • Develop and implement customer retention strategies to enhance loyalty and reduce churn.
    • Monitor and report on customer satisfaction metrics, such as Net Promoter Score and Customer Satisfaction Score.
  • Market and Competitor Analysis:
    • Conduct market research to identify trends, opportunities, and competitive landscape.
    • Analyze competitors' products, pricing, and strategies to identify areas for differentiation and improvement.
    • Provide insights and recommendations to the management team based on market and competitor analysis.
  • Reporting and Documentation:
    • Prepare regular sales and customer experience reports for management review.
    • Maintain accurate and up-to-date records of sales activities, customer interactions, and customer feedback.
    • Contribute to the development and review of sales and customer experience policies and procedures.
Qualifications
  • Education:
    • Bachelor's Degree in Business Administration, Marketing, Sales, or a related field.
  • Experience:
    • Proven experience in a sales or customer experience role, preferably within the finance industry.
    • Demonstrated track record of meeting or exceeding sales targets.
    • Experience with CRM software and other sales/customer service tools.
  • Skills:
    • Excellent communication and interpersonal skills.
    • Strong problem-solving and conflict-resolution abilities.
    • Ability to work independently and as part of a team.
    • Strong organizational and time management skills.
    • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Other Requirements
  • Willingness to travel as needed for client meetings and industry events.
  • Flexibility to work outside regular business hours when required.

  • Customer Experience Officer

    3 weeks ago

    Abuja, FCT, Nigeria WorkCentral Nigeria Full time

    Job Description:We are seeking a motivated and customer-focused Customer Experience Expert to join our dynamic team.This role is vital in ensuring a positive first impression and maintaining the smooth operation of our facilities and resources.The ideal candidate will be organized, proactive, and capable of multitasking in a fast-paced...

  • Customer Service

    4 weeks ago

    Abuja, FCT, Nigeria Herbal Goodness Full time

    SUMMARY AND OBJECTIVEThe Customer Service & Sales Associate will be responsible for delivering exceptional customer service, driving sales, and contributing to the overall success of our retail or sales environment.This role requires a friendly demeanor, strong communication skills, and the ability to build and maintain customer relationships.As a Customer...

  • Customer Acquisition Agent

    7 days ago

    Abuja, FCT, Nigeria LifeBank Full time

    Job OverviewThis role will be responsible for identifying new sales prospects, driving digital sales of LifeBank core products through the Nerve App.ResponsibilitiesIdentifying and contacting potential clients to determine their needs and assess their interest in the company's products or servicesCommunicating regularly with the Vice President of Sales about...

  • Territory Sales Officer-Abuja

    1 month ago

    Abuja, FCT, Nigeria Nicole Sinclair Full time

    ABOUT THE COMPANYNicole Sinclair is a dynamic Human Resources Consulting firm based in Lagos, Nigeria. Our expertise lies in superior talent attraction services while we partner with our esteemed clients in providing training solutions to develop these talents.Our services are provided for both the local and international marketsJOB SUMMARYResponsibilities...

  • Sales Officer

    1 week ago

    Abuja, FCT, Nigeria Lorache Consulting Limited Full time

    Job Title: Business Development Representative Job Title: Business Development Representative Company: [Company Name] Job Function: To grow the business through the successful selling of services and/or products that fit the client/customer needs in alignment with predefined work objectives as per agreed standard operating procedures. Key...

  • Sales Officer-Abuja

    2 months ago

    Abuja, FCT, Nigeria Rosabon Financial Services Limited Full time

    ABOUT THE COMPANYAward winning Rosabon Financial Services is a member of the Concept Group.Licensed by the Central Bank of Nigeria, CBN on April 22, 1993 and being a long standing member of the Equipment Leasing Association of Nigeria (ELAN), the organization has evolved into Nigeria's leading Non-Banking Financial Intermediary and Equipment Leasing firm...

  • Customer Service Representative

    4 weeks ago

    Abuja, FCT, Nigeria Vida Shoes International Full time

    Responsibilities include, but not limited to:Work with order release and fulfilment systems in Shopify and proprietary systems.Maintain and execute return processing through integrated system.Receive and promptly service customer calls and emails regarding all aspects of the sales order process, return goods authorization and general product...

  • Sales Officer

    1 month ago

    Abuja, FCT, Nigeria Rosabon Financial Services Limited Full time

    ABOUT THE COMPANYAward winning Rosabon Financial Services is a member of the Concept Group.Licensed by the Central Bank of Nigeria, CBN on April 22, 1993 and being a long standing member of the Equipment Leasing Association of Nigeria (ELAN), the organization has evolved into Nigeria's leading Non-Banking Financial Intermediary and Equipment Leasing firm...

  • Sales Coordinator

    2 weeks ago

    Abuja, FCT, Nigeria Contec Global Infotech Limited Full time

    Job DescriptionThe Sales Coordinator is responsible for supporting the sales team by managing schedules, preparing sales documents, and handling customer inquiries.This role involves coordinating sales activities, ensuring customer satisfaction, and contributing to achieving sales targets.Key ResponsibilitiesSales Support:Assist the sales team with daily...

  • Customer Engagement Associate

    1 month ago

    Abuja, FCT, Nigeria Husk Power Systems Full time

    ABOUT THE COMPANYAbout usHusk is the leading rural energy services company in weak-grid and off-grid communities in Africa and Asia. We provide reliable, quality, 100% renewable power to businesses, households and institutions.JOB SUMMARYQualificationsRequired Skills & Attributes: Minimum of a BSC/HND in Arts, Social Sciences, and another related field...

  • Customer Acquisition Agent

    2 months ago

    Abuja, FCT, Nigeria LifeBank Full time

    JOB SUMMARYInterested candidates should possess a Bachelor's Degree with 3 years work experience.RESPONSIBILITIESDeveloping strategies to increase market share by identifying new opportunities in existing markets or developing new marketsDeveloping and implementing a strategic plan to achieve specific goals such as increasing Nerve usage or improving...

  • Sales Representative

    2 weeks ago

    Abuja, FCT, Nigeria CWAY Foods and Beverages Nigeria Full time

    Job OverviewThe sales representative is responsible for generating leads, meeting sales goals, and fostering relationships with clients.This role requires a thorough understanding of the products offered by the company, strong communication skills, and a results-driven attitude.ResponsibilitiesIdentify and reach out to potential customers through cold...

  • Senior Sales

    1 day ago

    Abuja, FCT, Nigeria Herbal Goodness Full time

    JOB SUMMARYThe Customer Service & Sales Associate will be responsible for delivering exceptional customer service, driving sales, and contributing to the overall success of our retail or sales environment.This role requires a friendly demeanor, strong communication skills, and the ability to build and maintain customer relationships.As a Customer Service &...

  • Sales Consultant

    3 days ago

    Abuja, FCT, Nigeria LD&D Consulting Full time

    Job descriptionNetwork and partner with building construction companies and other proposed clients to create sales opportunities.Negotiate and win sales for the organization thereby contributing towards the achievement of team and departmental targets.Prepare proposals and quotations for the provision of total bathroom solutions, working with the Bagno...

  • Sales Executive

    2 months ago

    Abuja, FCT, Nigeria Jobrole Consulting Limited Full time

    Overview of this role:Successful candidate will be responsible for actively seeking out and engaging customer prospects to sell freight forwarding and logistics services.The role includes revenue generation, securing profitable business deals, and managing key accounts to ensure customer satisfaction and retention.The ideal candidate will have a solid...

  • Customer Representative Executive

    1 month ago

    Abuja, FCT, Nigeria PG Consulting Limited Full time

    DescriptionOur client is looking for an experienced and qualified Customer Relationship Executive Executive to join their Sale and Marketing Department in AbujaResponsibilitiesShould have worked with CRM ToolsShould have exposure to processing sales orders, sales invoices, etc.Should have exposure to engaging with customerGood knowledge of Microsoft...

  • Sales Executive

    2 months ago

    Abuja, FCT, Nigeria Mecer Consulting Limited Full time

    Job Code: SE/02/PTRJob DescriptionThe Sales Executive will be responsible for driving sales and expanding the customer base by promoting and selling printing services.This role involves building client relationships, understanding their needs, and providing tailored solutions.ResponsibilitiesIdentify and approach potential clients; maintain contact with...

  • Sales Specialist

    1 month ago

    Abuja, FCT, Nigeria Ascentech Services Limited Full time

    ABOUT THE COMPANYABOUT USAscentech services ltd is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business through our core...

  • Customer Representative Executive

    1 month ago

    Abuja, FCT, Nigeria PG Consulting Limited Full time

    ABOUT THE COMPANYWe have the specialist knowledge to identify the People you need to achieve your business objectives. But that is not all.We can train your people and help to formulate the best strategy that will bring you unrivalled success in the marketplace. We work with you, all the way, from People to Profit.JOB SUMMARYMinimum of HND, BSc or equivalent...

  • Medical Sales Executives

    1 month ago

    Abuja, FCT, Nigeria Nicole Sinclair Full time

    ABOUT THE COMPANYNicole Sinclair is a dynamic Human Resources Consulting firm based in Lagos, Nigeria. Our expertise lies in superior talent attraction services while we partner with our esteemed clients in providing training solutions to develop these talents.Our services are provided for both the local and international marketsJOB SUMMARYEducation First...