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Receptionist

4 months ago

Lekki, Lagos, Nigeria Amani Advisory Full time
Receptionist

Join our dynamic team as a Receptionist at [Company Name], a leading salon in the heart of the city. As the first point of contact for our clients, you will play a vital role in ensuring they receive exceptional service from the moment they walk through our doors.

Key Responsibilities
  • Greet clients warmly and provide information about our salon services and products.
  • Manage and coordinate appointment bookings, ensuring optimal scheduling for both clients and stylists.
  • Handle incoming calls and messages, responding promptly and directing inquiries to the appropriate team members.
  • Process client payments and manage cash transactions, balancing the register at the end of each day.
  • Assist clients with purchasing hair care products and provide product knowledge.
  • Maintain the cleanliness and organization of the reception area, ensuring a welcoming environment for clients.
  • Update and maintain accurate client records in our booking system.
  • Relay messages between clients and stylists, ensuring clear communication regarding appointments and services.
  • Address client concerns or complaints with a professional and solution-oriented approach.
  • Assist with other administrative tasks as needed, including inventory management and marketing support.
Requirements
  • Bachelor's Degree in Business, Marketing, or a relevant field.
  • Previous experience in a receptionist or customer service role, preferably in a salon or spa environment.
  • Strong communication and interpersonal skills.
  • Excellent organizational skills and attention to detail.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Proficiency with scheduling software and basic computer skills.
  • A positive and professional demeanor with a focus on delivering exceptional customer service.
  • Ability to work flexible hours, including evenings and weekends.