Document Verification, Data Capture
4 weeks ago
JOB OBJECTIVES
- To provide assistance to the Desk Head, Document verification & Compliance Standard Team towards ensuring that all LOU processes and products are delivered in full compliance with the relevant provisions of the AML/FCT acts while ensuring quality, efficient and error free service delivery and standardization in Account Opening.
- To Ensure that Document Verification and Compliance Standard checks are done within defined Turn-Around-Time that impacts the bank's performance positively
- Enforcement of customer information confidentiality compliance culture among the team, in respect of the commitment and covenant pledge already made to the customer by the bank.
- To ensure that processing of accounts as regards Document Review and Analysis are done in a way and manner to prevent identity theft and manipulation by fraudulent customer who want to use First Bank account as conduit for Money Laundering.
- To drive automation of Customer Onboarding process in conjunction with IT Team in order to maximize customer experience
DUTIES & RESPONSIBILITIES
- Define and provide overall day to day operational directions and guidance for effective delivery of all account Compliance checks in line with regulatory requirement as circulated Bankwide by compliance
- Liaise with the Desk Head, Document Verification & Compliance Standard for interpretation of policy requirement from regulatory authorities and application of same to the day-to-day running of the Team.
- Assist the Desk Head, Document Verification & Compliance Standard in coordination of the Document Verification and Compliance Standard Team in aspect of review and analysis of documents for accounts flown from about 600 branches
- Assist Desk Head, Document Verification & Compliance Standard in area of Document Review and Analysis in ensuring adherence to defined standards, policies and procedures in the execution of task activities for over 50 account variants
- Make critical decisions on the correct scheme codes and advise the branches where applicable
- Ensure that the Review and Analysis of Agent Banking account documentation in line with CBN regulations on agency banking
- Ensure the Review and Analysis process and to ensure timely processing of customer's information as a part of the account opening process stipulated in compliance checklist
- Formulate strategies on best possible methods of effectively executing the Document Review and Analysis.
- Optimization of customer onboarding process via digital account opening platforms like Web and Apps and supporting automation processing in customer onboarding.
- Strengthening the Customer relationship with the bank in the opening of additional accounts for the customer through careful review and analysis of previous documents provided.
- Prioritize and plan the workload/work pattern of the Document Verification and Compliance Standard team in line with schedules, deadlines and specified standard of the bank to ensure every account treated is done within expected TAT.
- Assist in setting and monitoring of performance targets for the team and ensuring set targets are met/surmounted.
- Reiterate new development provided by Compliance Department on Customer Onboarding to branches to keep them abreast of new trend in Account Opening processes.
- In conjunction with Desk Head, Document Verification & Compliance Standard , to have periodic engagement with the Bank's Compliance Department so that the Account Opening Checklist can be reviewed in line with current realities.
- Identification of improvement opportunities/strategy to be adopted in handling assignments for the Team and developing same.
- Liaise with Desk Head, Document Verification & Compliance Standard and Legal Department on issues relating to special clauses in account opening documentation.
- Act as an Interface between Branches and Compliance/Legal Department on ambiguous compliance and operational clauses interpretation.
- Ensures Customer's FBN References are treated and initiates Customer Other Banks References on the available workflow.
- Assist Desk Head, Document Verification & Compliance Standard in facilitating at periodic refresher courses for Branch Staff, RMs and entire FSS/LOU staff in conjunction with FSS Training Team.
- Liaising with the Desk Head, Document Verification & Compliance Standard to ensure proper manning of the unit.
- Liaises with the relevant technical support team iin the Information Technology department on issues bordering on workflow efficiency
- Liaise with the Desk Head, Document Verification & Compliance Standard and Team Lead, Help Desk and Performance Standards to conduct communication campaigns to FSS/LOU branches and SBU stakeholders, ensuring that the effects of the ever dynamic policy changes are properly understood and applied to the relative businesses and services
- Liaise with the Desk Head, Document Verification & Compliance Standard and by extension the Product and Marketing departments on issue bordering on product review in line with the competition dictates in the industry
- Ensure proper training/sensitization of team members to enhance due diligence in their operations while balancing quality service with policies.
- Assist Desk Head, Document Verification & Compliance Standard in setting and monitoring of performance targets for the team and ensuring set targets are surmounted.
- Collaboration with the Compliance Department on maintenance of Politically Exposed Persons PEP bio-data on the relative applicable anti money laundry applications
- Appraise team members, entrench culture of teaming, organizational loyalty and provide all round advisory services to the team members where necessary
- Advisory and Engagement Collaboration with the the various SBUs in the onboarding marketing activities for new customers.
- Regular escalation of compliance RED FLAG to all the relevant control functions departments within the bank
- Enforcement of CBN's additional Know Your Customer requirement in respect of Designated Non-Financial Businesses and Profession.
- Implement the bank's deferral policies and monitor accounts that have deferrals to mitigate against regulatory sanctions
- Verify previously deferred identification documents on the relevant portal to ensure their veracity
- Process existing customer account mandate file recreation to guard against regulatory sanctions from the CBN for incomplete customer mandate files
- Process and complete account opening requests for customers who make these requests via the digital account opening platform.
- Ensure all logs raised for enquires and issue resolution as regards Document Review and Analysis on Helpdesk Platform coming from branches are treated within the given TAT.
JOB REQUIREMENTS
Education
- Minimum Education: First Degree in any discipline.
Experience
- Minimum experience: 3 years of general banking experience.
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