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Student Support Advisor
2 months ago
Job Description
- We are seeking a skilled and experienced Student Support Advisor for its client. A bi-lingual English and French individual to provide one to one student support to undergraduate students benefitting from the Frontline Workers Initiative scholarship program studying in their home country or abroad.
- The ideal candidate must be efficient, detail-oriented, and skilled in developing and maintaining internal and external relationships with a background in academic and pastoral student support at an undergraduate level.
- This role is an integral part of the Frontline Workers Initiative, a philanthropic university undergraduate scholarship program for children of eligible company employees. The FLWi supports students across five countries Cameroon, Cote d'Ivoire, Nigeria, Rwanda and Zambia.
- This role will include engagement with Company employees, students, university employees including academic personnel, registrar and bursars and a third-party education consultancy who manage the scholarship application and selection processes.
Duties
- Provides guidance and mentoring to scholarship students in order to monitor progress, ensure academic success and direct them to locally-available resources for assistance through regular check-ins with students
- Monitors academic performance through official university reports/student portal and raise concerns if student is at risk of failing to meet terms of scholarship
- Provides recommendations on remedial action and produce a personalised report for students at risk of losing their scholarships through poor academic performance
- Builds effective relationships with Bursar/Registrar at FLWi student universities to ensure good communication and issue resolution
- Supports onboarding on new scholarship students in partnership with program administrator
- Prepares international students for move overseas and support international students with visa application process and documentation.
- Provides general support and problem solving for student queries or concerns
- Communicates with parents/guardian of student on a regular basis to ensure they are engaged with the program and their childs progress
- Maintains comprehensive records within program project management software current system is Nifty
- Provides student updates for internal presentations and external publications
- Provide flexibility in working hours to accommodate student availability especially international students who are currently based in UK, Canada and Australia time zones
- Provides regular updates to line manager on student progress and challenges
Requirement and competency
- BSc / HND
- Proven experience in supporting undergraduate university students with academic and pastoral support
- Familiar with the operation of university bursar/registrar departments and academic procedures
- Confident in supporting students across a wide range of topics
- Knowledge of student visa processes for international study
- Familiarity with overseas education/academic systems would be advantageous
- Bi-lingual – French and English
- Accurate record keeping
- Outstanding communication and interpersonal skills
- Time management, multitasking, and flexibility
- Excellent organizational skills
- Accuracy and attention to detail
- Proactive approach to problem-solving and process improvement
- Outstanding relationship building and management skills.
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