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Associate Operations Manager

1 month ago

Lagos, Lagos, Nigeria Control Risks Full time

Job Summary: Drive the delivery of high-quality embedded risk consulting to clients in Nigeria and wider West Africa, ensuring the delivery of world-leading risk management solutions.

As a key member of our team, you will be responsible for developing successful client relationships, creating and managing sales leads, and ensuring all projects are delivered on time and in budget. You will also identify and implement operations management processes, manage embedded security risk consulting projects, and ensure that embedded consultants are effectively supported by Control Risks.

  • Client Relationship Management: Develop and maintain strong relationships with clients, ensuring their needs are met and exceeded.
  • Sales Lead Management: Create and manage sales leads, identifying new business opportunities and driving growth.
  • Project Delivery: Ensure all projects are delivered on time, in budget, and to the highest quality standards.
  • Operations Management: Identify and implement operations management processes, improving efficiency and effectiveness.
  • Embedded Security Risk Consulting: Manage embedded security risk consulting projects, ensuring the delivery of high-quality risk management solutions.
  • Quality Control: Ensure that all documentation, including weekly reports to clients, meets the highest quality standards.
  • Project Administration: Ensure that project administration and project financial recording is timely, accurate, and well-presented.
  • Journey Management: Coordinate journey management, protective services, and associated client service delivery to the highest standards.
  • Client Engagements: Engage with clients, ensuring the delivery of high-quality services and meeting their needs.
  • Commercial Management: Manage the commercial aspects of embedded consultancy engagements, including scoping and writing high-quality proposals.
  • Third-Party Supplier Management: Identify and select third-party suppliers and vendors, leading the vetting and management of third-party providers across the region.

Requirements:

  • Background in Security Solutions: A background in delivering security solutions to clients to a high standard within an international risk management company.
  • Regional Knowledge: Deep knowledge of Nigeria and wider regional affairs.
  • Commercial Skills: Developed commercial skills in relation to the provision of risk management services in Nigeria/West Africa.
  • Data Management: Strong data management and IT skills, with professional experience and ability in Excel.
  • Communication Skills: Highly developed communication skills.