Customer Service Liaison

2 weeks ago


Lagos, Lagos, Nigeria H. Pierson Associate Limited Full time

Job Title: Customer Service Liaison


About Us: H. Pierson Associate Limited is a dynamic organization seeking an exceptional customer service professional to join our team.



Job Description:


We are looking for a highly skilled and experienced customer service representative who can provide top-notch support to clients and visitors in a fast-paced environment. As a Front Desk Representative, you will be the first point of contact for our office, ensuring a positive impression of our company through your courteous and professional demeanor.



The ideal candidate will possess excellent interpersonal and communication skills, with the ability to multitask and work effectively in a team environment. Proficiency in Microsoft Office and basic computer skills is required, as well as a strong problem-solving orientation and customer service focus.



Responsibilities:



  • Greet clients and visitors in a courteous and professional manner
  • Answer phone calls and direct them to the appropriate personnel
  • Receive and sort mail and deliveries
  • Maintain a clean, organized, and presentable reception area at all times
  • Maintain a record of all visitors and clients who enter the building
  • Provide administrative support to other departments as needed
  • Coordinate with maintenance and cleaning staff to ensure the office is well-maintained
  • Perform other duties as assigned by management


Requirements:



  • Bachelor's degree preferred
  • 2-3 years of experience in a front desk or customer service role preferred
  • Professional appearance and demeanor
  • Excellent interpersonal and communication skills
  • Strong organizational and multitasking abilities
  • Ability to work in a fast-paced environment
  • Proficient in Microsoft Office and basic computer skills
  • Problem-solving skills
  • Customer service orientation


Compensation: The estimated salary for this position is $45,000 - $60,000 per year, depending on experience.



Benefits: We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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