Accounts Manager

2 months ago


Lagos, Lagos, Nigeria Fadac Resources Full time

JOB DESCRIPTION:

  • As the Accounts Manager will work closely with all departments and act as the lead point of contact for any and all matters specific to accounts.
  • You will build and maintain strong relationships with customers and also answer client queries and identify new business opportunities among existing customers.

JOB RESPONSIBILITIES:

  • Manage and grow multiple brand accounts, focusing on experiential marketing strategies.
  • Develop and maintain robust relationships with all client touchpoints.
  • Drive client retention, renewals, upsells, and overall satisfaction.
  • Collaborate with cross-functional teams to align campaign goals with client expectations.
  • Strategize and present compelling plans for client growth, leveraging both macro and micro data.
  • Champion the organization's policies and SOPs, ensuring their consistent application.
  • across all departments and projects.
  • Implement and oversee efficient internal processes and procedures, ensuring a high level of accuracy and decorum in all operations.
  • Establish engagement and execution processes.
  • Create feedback loops within teams and departments to inform status and continuous improvement.
  • Foster strong client relationships, coordinate dynamic marketing campaigns, and drive accounts growth.
  • Drive innovative marketing solutions and client success.
  • Clearly align, support and execute the agency strategic plan and goals across all departments and staff.
  • Successful implementation of strategic initiatives and operational improvements.

JOB REQUIREMENTS:

  • Bachelor's degree in Business, Marketing, or a related field.
  • Minimum 4 years of experience in brand management or client service, with a strong
  • focus on experiential marketing.
  • Experience in a marketing agency or related field is highly desirable.
  • Proven ability to manage large-scale projects and daily Key Account Management tasks.
  • Exceptional project management, relationship-building, and communication skills.
  • Self-motivated, team-oriented, and capable of meeting tight deadlines.

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