Account Manager

1 month ago


Lagos, Lagos, Nigeria Glovo Full time

ABOUT THE COMPANY

Glovo is a Spanish start-up founded in Barcelona in 2015. It is an on demand service that purchases, picks-up and delivers anything that is ordered through the app. The service is carried-out in less than an hour by independent couriers, called Glovers. Its service is currently available in Spain, France, Portugal, Italy, Chile, Argentina, Morocco, Brazil, Guatemala, Costa Rica, Turkey, Panama, Romania, Peru, Egypt, Georgia, Ecuador and Ukraine. The app is available for free download for both in the iOS App Store and for Android in the Play Store. It is also usable on the web through website.

JOB SUMMARY

Requirements At least 3 years of experience in high-performance account management or Business Consultancy in FMCG or Retail. Analytical mindset. Problem solver, look for the root cause of the problem and go for it till make things happen. Perfect written and spoken communication. Customer obsession. Proactive, organized, and obsessed with details. An empathetic, inclusive and curious attitude. You're an owner, you have a natural bias for action, always pushing for things to happen, objective and deadline oriented Experience in understanding retail business, as well as revenue dynamics and drivers. Can negotiate commercials and manage large partner accounts. Full English proficiency.

RESPONSIBILITIES

Glovo is looking for a talented and ambitious Account Manager for one of its fastest-growing vertical — Q-Commerce Retail. Do you want to make an impact and contribute to disrupting the instant delivery market?Duties Own strategic partner relationships end to end, including understanding P&L tracking, managing product integrations, leading co-marketing efforts to drive awareness and activation, and ensure operational excellence. Onboard new partners on our platform by providing them all the necessary tools and information to start working. Be responsible for our partners business performance, analyse their main KPIs and ensure growth MoM. Track and reporting of performance metrics. Lead contract renegotiations to establish a strong working partnership grounded on sustainable economics for both parties. Get feedback from our partners and translate it into product, marketing and operations improvement. Be responsible of closing deals with the partners. Prepare reports and dashboards to present to retail partners and use as source of operational improvements. Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference. Be responsible for the entire sales process with new partners to source and negotiate the best products in your cities to deliver to our customers. Start building a partner portfolio, create new business opportunities and initiate partnership collaborations. Meet monthly and quarterly objectives defined by the company. Analyse partner operations and provide plans, tools and solutions in order to provide best-in-class experiences. Support negotiations with new partners. Prepare reports and dashboards to present to groceries partners and use as a source of operational improvements.

REQUIRED SKILLS

Reporting, Document and archive management, Business development, Business strategy, eCommerce

REQUIRED EDUCATION

Bachelor's degree


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