On Site IT Support Intern

5 days ago

Lagos, Lagos, Nigeria Schneider Electric Nigeria Full time

We're seeking an On-Site IT Support Intern – Schneider Digital- based in Lagos, Nigeria. He/she will be responsible for supporting Schneider Electric Workplace and infrastructure Equipment including network-related ones physically on-location at Schneider Electric facilities, including but not limited to:

Workplace equipment on-site services:

  • Desk-side support.
  • Hardware break and fix.
  • Warranty Management vendor and third-party contract management.
  • IMACD Installation, Move, Add, Change, and Disposal Services.
  • Hardware and Software Asset tracking.
  • Stock level Management
  • Non-Catalogued Onsite Services Non-Standard Service Requests.

Infrastructure Equipment on-site services:

  • Eyes and Hand Support to the server and network administrator.
  • Escort Services to external suppliers.
  • Non-Catalogued Onsite Services Non-Standard Service Requests.
  • Level 1 support/responsibility to IT infrastructure

Your Role – Magic happens when you bring great people together

  • Provides Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk.
  • Provides HW Break & Fix support services to end users when hardware incidents need a replacement of a defective whole unit by an equivalent one.
  • Provides Asset Tracking services for Schneider workplace equipment. Assure CMDB is updated to reflect required, accurate data for new equipment deployments, equipment reassignment, equipment returns, etc.
  • Provides Eyes & Hand support to operate technical task requests on infrastructure equipment and under the control of the remote administration team.
  • Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals.
  • Provide physical on-site and/or remote support services for end users in remote locations.
  • Provide on-site support for any activities for server maintenance upgrades.
  • Provide L1 support for audio/ visual equipment.
  • Provide technical support for special events such as annual meetings, Board meetings, and training sessions for internal/external end users.
  • Perform and support hardware and software IMACDs, reinstallations, updates and downloads for desktops, laptops, SmartPhones/Tablets and other mutually agreed and defined devices.
  • Coordinate with external vendors for service to location infrastructure components.
  • Provide installation/relocation/disposal of network printers.
  • Provide a secure location for storage of on-site tapes.

Qualifications

  • Innovative and creative.
  • A minimum of 6 months of end-user support experience in different platforms.
  • A recent graduate academic year in computer science or IT.
  • Must have completed the NYSC program.
  • Ability to work flexible hours depends on need.
  • The successful candidate needs to be continually learning the latest platforms and technology tools.
  • Overall technical understanding of all IT platforms and services e.g. networking, hardware, web development, app development, cloud computing, etc..
  • Excellent verbal and written communication skills.
  • Excellent research, analytical, and problem-solving skills.

Why us?

You can look forward to growing your career in a dynamic workplace with significant personal responsibility and attractive development opportunities:

  • Buddy/mentor - who will help you to find yourself in our company smoothly.
  • Training tailored to your needs/experience.
  • Relaxed, fun, and engaging environment – we're not just about business: volunteering, different projects, and integration events.
  • Experience in being part of the Schneider-Electric Africa expansion plans.
  • Growth opportunities to develop technical and non-technical skills.

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