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Junior Technical Support Engineer
1 month ago
Responsibilities
This role will:
- Be trained and purposed to support a particular technology based on individual strengths.
- Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
- Apply technical knowledge relevant to the solution using technical documentation and guidance from team members, technical leads, and subject matter experts to research and identify appropriate remediation steps.
- Escalate complex or atypical cases to higher-level technical support as needed.
Qualifications
In this role:
- Recent graduation in Information Technology is required - related degrees only Computer Science, Computer Engineering, Information Technology, ICT, System Engineering, etc.
- Must have completed the compulsory 1-year NYSC or have an exemption certificate.
- No years of post-NYSC experience are required.
- Internship experience in Information Technology pre- or post-graduation is an advantage.
- Proficiency in both written and spoken English is required.
- Passion for technology and learning is required.
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