Customer Service Agents

Join Our Elite Team as a VIP Account AgentWe are thrilled to extend an exclusive invitation to you for the role of VIP Account Agent. Your exceptional track record in client relations and your knack for providing unparalleled service have caught our attention, and we believe you possess the unique qualities needed to excel in this prestigious position.We...

Responsibilities:Handle Incoming Calls: Answer incoming calls from clients, monitoring stations, and emergency services in a professional and courteous manner.Assess and Prioritize Calls: Quickly assess the nature of each call to determine the level of urgency and take appropriate action based on established protocols and procedures.Dispatch Security...

Responsibilities:Respond to customer inquiries, requests, and complaints promptly and professionally.Provide product information, pricing, and availability to customers.Assist customers with order placement, modifications, and cancellations.Resolve customer issues and concerns in a timely and satisfactory manner.Process returns, exchanges, and refunds...

ABOUT THE COMPANYLeadway Assurance is a leading insurance company and non banking financial solutions provider in Nigeria leveraging on our strategic capabilities in other selected markets.Our policies are tailored towards our customers business needs.JOB SUMMARYJob DescriptionHe/She should provide advice to and recommend our financial products and...

JOB SUMMARYDemand on the Job Minimum of 2 years of experience in customer services within the telecommunication industry. Excellent communication skills and ability to maintain a positive and professional attitude. Strong problem-solving and decision-making abilities. Empathetic and patient mindset to handle customer complaints and provide effective...

RESPONSIBILITIES ;Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms,...

Responsibilities:Customer Satisfaction: Maintaining high levels of customer satisfaction through prompt and effective resolution of inquiries, complaints, and issues.First Contact Resolution: Striving to resolve customer inquiries and concerns during the first point of contact, minimizing escalations and follow-up interactions.Response Time: Responding to...

ResponsibilitiesRespond promptly to customer inquiries via various communication channels such as email, SMS, and phone callsMaintain detailed records of customer interactions, transactions, comments, and complaints.Provide accurate, valid, and complete information using the appropriate methods and tools such as MOWE, Zalpro, and Zoho Desk.Liaise with the...

ABOUT THE COMPANYFlour Mills of Nigeria Plc has been a part of the lives of Nigerians at home and abroad. Our global vision is to be a leading foods company in Africa providing high quality and affordable products in the most convenient ways to consumers through world class brands like Golden Penny Flour, Golden Penny Semovita, Goldenvita, Golden Pasta and...

Job DescriptionAnswering customers' questions by phone, email, web chat or face-to-faceSelling products or services and taking paymentsMonitoring overall customer satisfaction levelsTracking orders and giving refundsUpdating company databases with information from each customer interactionPassing particular complaints on to their managerCollaborating with...

Responsibilities:Contact Delinquent Accounts: Initiate contact with customers who have outstanding debts to remind them of their payment obligations, using a variety of communication channels including phone calls, WhatsApp, emails, and letters.Negotiate Payment Arrangements: Work with customers to establish payment arrangements and schedules that are...

ResponsibilitiesProviding and enhancing overall customer experience to clients and walk in customers for the purpose of revenue generation.Achieve revenue growth and hit sales targets by successfully converting all unconfirmed orders to sales.Drive and implement a strategic business plan that expands company's customer base and ensure its strong...

REQUIREMENTSLanguage proficiency: Candidates must be able to speak these three languages: English, Igbo, and Yoruba fluentlyCandidates must reside in Onipanu and its environs is a MUSTQualification:BSC/HND ONLY GraduateAt least 2 years experience as a customer experience specialist, or a similar customer support roleCandidate must be willing to work on...

Responsibilities:Greet and welcome clients and visitors warmly and professionally.Manage incoming calls and emails, directing inquiries to the appropriate departments or team members.Schedule client appointments and consultations with our photography team.Maintain a tidy and organized front desk area, ensuring a welcoming atmosphere for clients.Provide...

Responsibilities:Cultivating solid relationships with patients through the provision of exceptional after-treatment service.Creating a positive onboarding experience for new patients.Regularly interacting with patients through telephone calls, email communications, or face-to-face meetingsIdentifying ways to overcome patients' initial dislike of hospital...

ABOUT THE COMPANYSabi is a category agnostic B2B network for informal trade focused on accelerating the velocity of commerce by enabling stakeholders in the informal sector to access and offer value amongst each other.We work to understand the individual needs of merchants by engaging them through different channels before connecting them to whichever...

ABOUT THE COMPANYHotel Consulting Group Corporation is a leading consultancy firm specializing in providing comprehensive solutions for the hospitality industry across Africa. With a team of seasoned professionals boasting decades of experience in hotel management, operations, marketing, and finance, we offer unparalleled expertise to hotel owners,...

Responsibilities:Overseeing day-to-day operations of the call centerMonitoring attendance and promptnessTroubleshooting technical glitches or mishaps.Ensuring quiet hours and work etiquette is observed.Escalating all issues to the ManagerDeescalating conflicts promptly. General administrative/clerical tasks Manages and oversees a team of call center...

QualificationsDegree in Business Administration, Marketing, or a related field.1-2years previous experience in sales/marketing or a related role.Strong communication and interpersonal skills.Customer-focused mindset with a passion for delivering exceptional service.Problem-solving skills and the ability to think critically.Ability to speak fluently in...

Responsibilities:Generate leads and drive adoption and brand awareness through on-site, face-to-face interactions with partners and customers. Develop robust knowledge of all software and hardware product lines/services.Track market and sales performance.Maintain relationships with partners (Agents, Truckers, and Processors).Report weekly/monthly on the...