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Care Coordinator
2 months ago
Duties and Responsibilities
- Obtains client information by answering incoming telephone calls and conducting outbound follow- up calls.
- Determine the reason of call and provide service accordingly or transfer call to the appropriate person.
- Update our in-house database.
- Explain the benefits and advantages of our service to clients and ensure they are fully aware of the process and requirements.
- Report any problems to the account manager immediately to avoid service interruption and/or roadblocks.
- Adhere to quality standards and KPI's.
- Support team members with other required tasks.
- May provide pre-approved medical information or literature to customers based on the guidelines of the specific program.
- Initiates clinical discussions with healthcare professionals per project guidelines
- Supports patients through their treatment journey
- Develops and updates content in keeping with client requests and need
- Performs other duties as assigned.
Requirements
- Candidates should possess HND / B.Sc Degrees with 2 - 3 years relevant work experience.
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