Clinic Hub and Health Outreach Coordinator

1 week ago

Lagos, Lagos, Nigeria mDoc Healthcare Full time

The position:

  • We are seeking a dynamic and organized individual to join our team as a Hub and Outreach Coordinator.
  • This pivotal role involves overseeing all aspects of personnel and patient experience across our network of 10 health hubs mini clinics.
  • The coordinator will be instrumental in driving patient traffic, enhancing patient volume, delivering exceptional care experiences, and ensuring effective data tracking.
  • Moreover, this role plays a critical part in our mission to support low-income communities in achieving healthier lives through community outreach initiatives. In this position, you will be a part of the team cohort overseeing the hub and outreach operations execution at mDoc.
  • Ideally you have have managed a clinical practice for several years understanding a focus on impact and business revenue.
  • You will work closely with external stakeholders including government, funders, corporates and more.
  • You will be expected to have great communication skills and a background in health. You will be expect to provide supportive oversight to a number of projects ensuring the operations are seamless and helping to interface with external stakeholders in and out of the country.
  • Along with the mDoc leadership team, you will cultivate an environment reflecting the values of mDoc Healthcare, including respect for our members and team members.
  • Providing optimal member-centred care and experience is of critical importance to mDoc so we are looking for people who embody this in mind and action.
  • You must be data-driven or willing to be data-driven.
  • Given we are a technology firm; you will use digital tools to work plan, manage projects track, predict our success as well as manage our members and customers.
  • Also, given mDoc is a startup, there will likely be some fluidity to responsibilities.

Hub Management:

  • Manage day-to-day operations of 10 health hubs, ensuring smooth functioning and adherence to operational standards.
  • Oversee personnel at each hub, ensuring a high level of patient care and operational efficiency.
  • Implement strategies to drive patient traffic and increase patient volume at each hub

Patient Experience and Care Delivery:

  • Ensure delivery of excellent patient care experiences consistent with company standards.
  • Monitor patient feedback and implement improvements based on feedback and data analysis.

Data Tracking and Analysis:

  • Track key performance indicators KPIs related to patient traffic, volume, and patient satisfaction.
  • Utilize data insights to optimize hub operations and outreach strategies.

Community Outreach:

  • Plan, coordinate, and execute community outreach events multiple times per week.
  • Ensure outreach events reflect the company's brand and values, maintaining consistency and professionalism.
  • Foster relationships with community stakeholders, including churches and local organizations, to enhance brand presence and community engagement.

Team Management:

  • Coordinate internal teams to staff outreach events effectively without disrupting daily operations.
  • Provide guidance and support to ensure team members are aligned with outreach goals and responsibilities.

Brand Ambassadorship:

  • Represent the company at community events and ensure a positive brand perception.
  • Uphold the company's values of inclusivity, accessibility, and commitment to improving health outcomes for low-income populations.
  • Work closely with the manager on strategy and execution of the projects.
  • Assist in implementation of project activities in accordance with the work plan.
  • Use Jira and other technology tools to proactively manage the team's complex plans
  • Oversee the operations of the hub practices
  • Lead the daily huddles with the management team
  • Prepare administrative documents, collect and compile inputs to documents as well as analyze financials and develop budgets
  • Collect, compile, and organise background materials, documents and other materials for meetings and develop clinical education materials for members
  • Focus on creating presentations, SOPs, curriculums, training materials, quality assessments
  • Performs reporting as needed; compiles data, and generates reports and decks as needed
  • Create monthly plans for virtual training needs and plan for resource
  • Initiates meetings with stakeholders and team, prepares communication to summarize discussions and action items in meetings - internal and client meetings.
  • Manage logistics with external partners and stakeholders
  • Distribute communications related to program and project plan activities.
  • Schedule meetings for program and project plan activities.
  • Compile and publish weekly project status reports for leadership and project sponsors, project teams and other key project stakeholders.
  • Collaborate and problem solve cross-functionally.

Requirements

  • Bachelor's degree in healthcare administration, business administration, or related field preferred.
  • Proven experience in healthcare management, community outreach, or related fields.
  • Strong organizational and leadership skills with the ability to manage multiple priorities effectively.
  • Excellent communication and interpersonal skills, with a demonstrated ability to build relationships with diverse stakeholders.
  • Data-driven mindset with experience in analyzing metrics and implementing improvements.
  • Commitment to promoting health equity and serving low-income communities.
  • Interest or experience in health preferred. Business background preferred and consulting experience preferred.
  • Excellent problem solving, communication and "person-centered" skill
  • High level of organizational management capability and prioritization as well as the ability to break the 'big picture' into step wise different pieces.
  • Proficiency in Microsoft Office applications especially excel, powerpoint, microsoft word

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