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Receptionist

2 months ago

Lekki, Lagos, Nigeria Amani Advisory Full time

Job Description

  • In this role, the ideal candidate will be the first point of contact for our clients, ensuring they receive excellent service from the moment they walk through our doors.
  • As the receptionist, you will manage the front desk, coordinate appointments, and provide administrative support to our stylists and management team.

Responsibilities

  • Greet clients warmly as they arrive, provide information about salon services, and answer any questions they may have.
  • Manage and coordinate appointment bookings via phone, messages and walk-ins, ensuring optimal scheduling for both clients and stylists.
  • Handle incoming calls and messages, responding promptly and directing inquiries to the appropriate team members.
  • Process client payments for services and retail products, manage cash transactions, and balance the register at the end of each day.
  • Assist clients with purchasing hair care products, provide product knowledge, and track inventory levels.
  • Maintain the cleanliness and organization of the reception area, ensuring a welcoming environment for clients.
  • Update and maintain accurate client records in the salon's booking system.
  • Relay messages between clients and stylists, ensuring clear communication regarding appointments, services, and any special requests.
  • Address any client concerns or complaints with a professional and solution-oriented approach.
  • Assist with other administrative tasks as needed, including inventory management, marketing support, and event planning.

Person Specification

  • Bachelor's Degree in Business, Marketing or a relevant field.
  • Previous experience in a receptionist or customer service role, preferably in a salon or spa environment.
  • Strong communication and interpersonal skills.
  • Excellent organizational skills and attention to detail.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Proficiency with scheduling software and basic computer skills.
  • A positive and professional demeanor with a focus on delivering exceptional customer service.
  • Ability to work flexible hours, including evenings and weekends.