Teamlead, Operations
1 week ago
Job Summary: Operations and Maintenance Manager responsible for ensuring the proper operation and maintenance of ipNX's outside plant infrastructure, delivering services within agreed-upon performance standards and contractual agreements.
Key Responsibilities:
- Develop and implement an Operations and Maintenance plan, ensuring it is tested, documented, and implemented in accordance with approved procedures and safety standards.
- Direct the execution of planned and contingency Operations and Maintenance services to ensure the proper operation and maintenance of ipNX's outside plant infrastructure.
- Manage risk, mitigation, corrective and preventative maintenance of critical infrastructure, vendor management, and metric reporting.
- Deliver services within agreed-upon performance standards and contractual agreements, while staying within specified timelines and budgets.
Duties and Responsibilities:
- Drive proactive maintenance and set up system monitoring to reduce outside plant failure and incident response time.
- Manage and maintain inventory of equipment and consumables required on all sites, ensuring availability and repair/return of same.
- Ensure housekeeping and safety standards are maintained across all sections of the infrastructure.
- Set and maintain the highest standards for safety and actively promote a world-class safety culture in all aspects of operational procedure.
- Form and lead tactical response teams to resolve specific technical issues by delivering root-cause remediation and successful timely implementation of Engineering Operations.
- Develop and document Operations and Maintenance plan in line with the Infrastructure business objectives.
- Work within Service Operations to ensure that SLAs are met and exceeded.
Requirements:
- Bachelor's degree in Engineering, Computer Science, or an equivalent 2.1/Upper Credit Minimum.
- Ability to confidently communicate with personnel at all levels of the organization.
- Extensive technical knowledge deploying and managing network and infrastructure environment.
- Well organized, articulate and has numerate skills.
- Knowledge of network hardware configuration and management, including routers, firewalls, switches, etc.
- 5-7 years' relevant experience in the IT/Telecommunications field with at least 4-5 years in FTTH Rollout Operations.
- Fundamental knowledge of network design and layout as well as low voltage copper/fibre cabling.
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