Customer Service Assistant
7 days ago
Job Overview:
- The Customer Service Assistant plays a crucial role in delivering excellent customer service by assisting clients with inquiries, providing information, and resolving issues.
- The ideal candidate will have strong communication skills, a customer-centric mindset, and the ability to work in a fast-paced environment.
- This role requires handling both in-person and remote customer interactions through various communication channels such as phone and email.
Key Responsibilities:
- Respond to customer inquiries via phone and email in a timely and professional manner.
- Provide accurate service information to customers.
- Resolve customer complaints by identifying the issue, providing solutions, and following up to ensure resolution.
- Ensure detailed registration of customer information.
- Maintain detailed and accurate records of customer information and transactions in the customer service database.
- Collaborate with other departments to resolve customer issues efficiently.
- Assist in processing refunds, exchanges, and troubleshooting issues related to billing or payments.
- Ensure a positive customer experience by going above and beyond to meet customer needs.
- Provide support in maintaining and updating customer service guidelines and policies.
Key Skills and Competencies:
- Excellent verbal and written communication skills.
- Strong problem-solving skills with the ability to think quickly and provide effective solutions.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Empathy and patience when dealing with challenging customers.
- Strong attention to detail.
- Proficient in using CRM software and Microsoft Office Suite.
Qualifications:
- High School Diploma or equivalent Bachelor's degree preferred.
- Proven experience in customer service or a related field is a plus
- Experience in the healthcare sector is an added advantage.
- Strong interpersonal skills and the ability to work well in a team environment.
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