Customer Service Assistant

7 days ago


Abuja, FCT, Nigeria Chem Health and Diagnostics Centre Full time

Job Overview:

  • The Customer Service Assistant plays a crucial role in delivering excellent customer service by assisting clients with inquiries, providing information, and resolving issues.
  • The ideal candidate will have strong communication skills, a customer-centric mindset, and the ability to work in a fast-paced environment.
  • This role requires handling both in-person and remote customer interactions through various communication channels such as phone and email.

Key Responsibilities:

  • Respond to customer inquiries via phone and email in a timely and professional manner.
  • Provide accurate service information to customers.
  • Resolve customer complaints by identifying the issue, providing solutions, and following up to ensure resolution.
  • Ensure detailed registration of customer information.
  • Maintain detailed and accurate records of customer information and transactions in the customer service database.
  • Collaborate with other departments to resolve customer issues efficiently.
  • Assist in processing refunds, exchanges, and troubleshooting issues related to billing or payments.
  • Ensure a positive customer experience by going above and beyond to meet customer needs.
  • Provide support in maintaining and updating customer service guidelines and policies.

Key Skills and Competencies:

  • Excellent verbal and written communication skills.
  • Strong problem-solving skills with the ability to think quickly and provide effective solutions.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Empathy and patience when dealing with challenging customers.
  • Strong attention to detail.
  • Proficient in using CRM software and Microsoft Office Suite.

Qualifications:

  • High School Diploma or equivalent Bachelor's degree preferred.
  • Proven experience in customer service or a related field is a plus
  • Experience in the healthcare sector is an added advantage.
  • Strong interpersonal skills and the ability to work well in a team environment.

  • Customer Service

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