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Sales / Customer Experience Officer

2 months ago

Abuja, FCT, Nigeria Venus Finance Full time


Job Title: Sales/Customer Experience Executive

Job Title: Sales/Customer Experience Executive

Venus Finance is seeking a highly motivated and results-driven Sales/Customer Experience Executive to join our team. As a key member of our sales team, you will be responsible for driving sales growth, enhancing customer satisfaction, and ensuring a seamless customer experience throughout the entire sales cycle.

Responsibilities
  • Sales and Business Development:
    • Identify and pursue new sales opportunities through market research and lead generation.
    • Develop and execute effective sales strategies to meet or exceed sales targets.
    • Conduct sales presentations, product demonstrations, and negotiations to close deals.
    • Maintain a deep understanding of the company's products and services to communicate Venus Finance's value propositions to customers.
  • Customer Relationship Management:
    • Build and maintain strong, long-lasting customer relationships by providing exceptional customer service.
    • Act as the primary point of contact for customer inquiries, concerns, and feedback.
    • Conduct regular follow-ups with customers to ensure satisfaction and address any issues or concerns promptly.
    • Utilize CRM software to track customer interactions, sales activities, and customer feedback.
  • Customer Experience Enhancement:
    • Collaborate with internal stakeholders to ensure a seamless customer experience.
    • Gather and analyze customer feedback to identify areas for improvement and implement necessary changes.
    • Develop and implement customer retention strategies to enhance loyalty and reduce churn.
    • Monitor and report on customer satisfaction metrics, such as Net Promoter Score and Customer Satisfaction Score.
  • Market and Competitor Analysis:
    • Conduct market research to identify trends, opportunities, and competitive landscape.
    • Analyze competitors' products, pricing, and strategies to identify areas for differentiation and improvement.
    • Provide insights and recommendations to the management team based on market and competitor analysis.
  • Reporting and Documentation:
    • Prepare regular sales and customer experience reports for management review.
    • Maintain accurate and up-to-date records of sales activities, customer interactions, and customer feedback.
    • Contribute to the development and review of sales and customer experience policies and procedures.
Qualifications
  • Education:
    • Bachelor's Degree in Business Administration, Marketing, Sales, or a related field.
  • Experience:
    • Proven experience in a sales or customer experience role, preferably within the finance industry.
    • Demonstrated track record of meeting or exceeding sales targets.
    • Experience with CRM software and other sales/customer service tools.
  • Skills:
    • Excellent communication and interpersonal skills.
    • Strong problem-solving and conflict-resolution abilities.
    • Ability to work independently and as part of a team.
    • Strong organizational and time management skills.
    • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Other Requirements
  • Willingness to travel as needed for client meetings and industry events.
  • Flexibility to work outside regular business hours when required.