Front Desk Officer

1 week ago


Lagos, Lagos, Nigeria Invent Alliance Limited Full time

Job Duties and Responsibilities

  • welcome and greet guests
  • answer and direct incoming calls
  • inform guests of hotel rates and services
  • make and confirm reservations for guests
  • ensure proper room allocation
  • register and check guests in and confirm relevant guest information
  • verify guest's payment method and confirm payment
  • issue room keys and direct guests to their rooms
  • maintain clear and accurate records of guest room bookings
  • compute all guest billings, and accurately post charges to guest rooms and house accounts
  • receive and transmit messages to guests
  • retrieve mail, packages, and documents such as faxes for guests
  • listen and respond to guest queries and requests both in-person and by phone
  • liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
  • complete and maintain any incident reports, daily activity reports or other reports requested by management
  • manage conference room bookings and scheduling
  • close guest accounts and check guests out
  • review accounts and charges with guests during the check-out process
  • process accurate payment of guest accounts
  • inform housekeeping when rooms have been vacated and are ready for cleaning
  • monitor visitors to the hotel
  • enforce rules and policies of the hotel
  • maintain a neat and orderly front desk and reception area

Education, Skills and Experience

  • Bachelor's degree in a related field or HND
  • Guest/customer relations experience, preferably in a hospitality environment
  • Strong working knowledge of relevant computer software including MS Office and booking and payment systems
  • Numeracy skills
  • Administrative skills

Key Competencies and Qualities

  • customer service orientation
  • attention to detail and accuracy
  • planning and organizing
  • ability to multitask and prioritize
  • professional appearance and attitude
  • effective verbal and written communication skills
  • ability to handle stress and stay calm under pressure
  • conflict resolution skills
  • decision making and judgment skills
  • team work
  • flexible regarding work schedules
  • ability to respond appropriately to diverse customers and guests
  • Candidate must reside around Lekki - Ajah axis

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