Enterprise Monitoring Engineer

4 weeks ago

Lagos, Lagos, Nigeria Fosad Consulting Full time

Job Overview

  • The Enterprise Monitoring Engineer will manage various Open source and cloud-native monitoring tools. Single point of contact for operational activities and initiatives for monitoring and observability tools.

Job Responsibilities

  • Work closely with various IT teams to provide ongoing support for the monitoring tools operations Grafana, Prometheus, ELK, Influx DB, PromQL, Azure monitor, AWS CloudWatch
  • Ensure that availability of Applications exceed the defined service levels.
  • Maintain Enterprise Management solutions environment during business hours and offhours as a responsibility.
  • Review performance on a regularly and ensure proactive actions and communication to avoid disruption to services.
  • Lead new initiatives and process improvements.
  • Prepare, review, and send various KPI reports.
  • Various QA checks and review of Enterprise management systems/applications activities on a daily, weekly, and monthly basis.
  • Share innovative and value driven ideas.
  • Able to troubleshoot and resolve application issues.
  • Create and maintain necessary Enterprise Management Systems Operational procedures/Training materials/Documentations.
  • Ensure that Changes to applications are performed within the Architecture and change guidelines.
  • Write scripts to automate the operational activities.
  • Provide first level support for incidents and problems.
  • Ensure that incidents and problems do not impact the agreed service levels.

Education

  • Bachelor of Engineering/Technology. ITIL certifications Agile, Scrum certifications

Experience:

  • 5+ years of IT experience
  • Grafana, Prometheus, ELK, Influx DB, PromQL, Azure monitor, AWS CloudWatch UNIX/Windows/SQL/Oracle working knowledge.
  • AWS, OCI, Azure knowledge
  • Familiarity of supporting applications
  • ITIL process familiarity
  • Automation skills using any automation tools/scripts.

Behavioural Competencies:

  • Strong customer-facing skills. Strong ability to interact with internal & external customers effectively using various communication channels.
  • Willingness to work on night shifts/weekends/public holidays.
  • Self-motivated and accommodated according to the environment.
  • People-oriented, capable of handling stressful situations.
  • Interested to be updated with latest technology trends.
  • Excellent Analytical, troubleshooting & vendor co-ordination skills.
  • Excellent capability to learn & adapt to changes.

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