Care Officer
4 days ago
Description
We are looking for dynamic and ambitious self-starters to help respond to and resolve inquiries or issues from our customers and various stakeholders, in the most friendly and empathetic manner.
Key Responsibilities:
- Respond to requests, inquiries, and complaints from clients and prospective clients while maintaining a positive attitude.
- Assist prospective clients in their choice of the company's health plan by providing relevant and accurate information.
- Escalate unresolved issues to the appropriate divisions for resolution and ensure optimal client satisfaction.
- Record details of customers' complaints, feedback, and suggestions using the appropriate internal communication system.
- Convince inbound prospects to buy our health insurance products or use any of our services.
Requirements
Skills Required:
- HND / B.Sc degree
- Must have completed NYSC
- Basic proficiency in the use of Microsoft Office tools.
- Willingness to work on a shift basis and on weekends.
- You have at least 1-year experience within a Customer Service or Customer Success role added advantage if its a bank or ideally within the Healthcare industry HMO
- You possess excellent interpersonal as well as written and verbal communication skills.
- You possess strong analytical skills and are comfortable dealing with numerical data
- You pay strong attention to detail and deliver work that is of a high standard
- You are highly goal driven and work well in fast-paced environments
- Added advantage if you have a medical qualification or background like Nursing, Medical lab, Pharmacist, Microbiology etc
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