Customer Care Representative

4 weeks ago


Lagos, Lagos, Nigeria M-KOPA Full time

Job Description

  • We are in need of a Customer Care Representative to handle customer inquiries efficiently over the phone.
  • Your responsibility is to assist M-KOPA customers with account or product-related issues and strive for high customer satisfaction by resolving concerns on the first call.

Your tasks will include:

Handling various Customer Care duties such as:

  • Responding to Customer Inquiries: Manage all customer queries received via phone.
  • Resolving Issues: Deal with customer problems or questions, escalating complex cases as needed.
  • Maintaining Records: Record all customer interactions accurately in the designated systems.
  • Providing Customer Education: Inform customers about relevant M-KOPA products and procedures.
  • Offering Additional Assistance: Support other customer care activities as directed by the Customer Care Team Leader or Manager.

Requirements:

  • Experience: Minimum of 6 months in a frontline service or customer service position.
  • Customer Orientation: Enthusiastic about helping customers and resolving difficult issues.
  • Technical Proficiency: Skilled in using the Microsoft Office suite.
  • Interpersonal Abilities: Maintain a friendly, patient, and pleasant attitude.
  • Communication Skills: Excellent verbal and written communication skills, with attentive listening capabilities.
  • Professional Ethic: Demonstrate strong work ethics and be willing to work different shifts.


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