
Customer Service Lead
2 days ago
Position: Customer Service Lead
Industry: Agriculture/Agrotech
Location: Abuja, Nigeria
Job Type: Full-Time
Job Description (Summary):
As the Customer Service Lead, you will manage daily customer service operations, lead and mentor a team of support representatives, and develop strategies to enhance customer satisfaction. You will also analyze feedback to improve service quality, ensure compliance with company policies, and maintain accurate records of customer interactions.
Customer Service Management:
Oversee daily customer service operations, ensuring timely and effective responses to inquiries, complaints, and feedback.
Develop and implement customer service policies, procedures, and standards.
Monitor key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.
Handle escalated issues and resolve them professionally and efficiently.
Team Leadership:
Lead, mentor, and train a team of customer service representatives to deliver exceptional service.
Conduct performance reviews and provide constructive feedback to team members.
Schedule shifts and ensure adequate coverage during peak times.
Customer Engagement and Retention:
Build strong relationships with customers, particularly smallholder farmers and agribusiness partners, to understand their needs and concerns.
Develop strategies to improve customer satisfaction and promote brand loyalty.
Collaborate with marketing and product teams to align customer service efforts with overall business goals.
Technology and Process Improvement:
Leverage digital tools and CRM systems to manage customer interactions effectively.
Identify opportunities to automate repetitive tasks while maintaining a personal touch in customer interactions.
Analyze customer feedback to identify trends and recommend product or service improvements.
Compliance and Reporting:
Ensure compliance with company policies, industry regulations, and service-level agreements (SLAs).
Prepare regular reports on customer service metrics and provide insights to management.
Maintain accurate records of customer interactions and resolutions.
Required Qualifications & Experience:
Bachelor’s degree in Business Administration, Agriculture, Finance, or a related field.
Additional certifications in Customer Service, Agribusiness, or Fintech are a plus.
1–3 years of experience in customer service.
Prior experience in the agritech or fintech industry is highly desirable.
-
Customer Service Lead
2 days ago
Abuja, FCT, Nigeria BLAKSKILL LIMITED Full timePosition: Customer Service LeadIndustry: Agriculture/AgrotechLocation: Abuja, NigeriaJob Type: Full-TimeJob Description (Summary):As the Customer Service Lead, you will manage daily customer service operations, lead and mentor a team of support representatives, and develop strategies to enhance customer satisfaction. You will also analyze feedback to improve...
-
Customer Service Director
2 days ago
Abuja, FCT, Nigeria Hempawa Consult Ltd Full timeJob DescriptionAs a key member of our team, the Customer Success Lead will be responsible for overseeing and mentoring a team of customer service representatives.Responsibilities:Supervise and mentor a team of customer service representatives to ensure exceptional service delivery.Handle escalated customer inquiries and resolve complex issues efficiently,...
-
Abuja, FCT, Nigeria Main Service Logistics Full timeJob Requirements:We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative in Abuja, Nigeria.Process transactions with customers using a cash registerProvide excellent customer service and resolve any issues that may ariseCollect payments via cash or transfer and issue receipts promptlyThe ideal...
-
Customer Service Operations Director
1 day ago
Abuja, FCT, Nigeria BLAKSKILL LIMITED Full time**Job Description Format:**Company Overview:We are BLAKSKILL LIMITED, a leading company in the agritech industry, committed to delivering exceptional customer service experiences.Job Title:Customer Service LeadReports to:The CEO/Managing DirectorLocation:Abuja, NigeriaJob Type:Full-timeJob Description:The successful candidate will be responsible for managing...
-
Customer Service Representative
4 days ago
Abuja, FCT, Nigeria Mecer Consulting Limited Full timeJob Title">Fashion Sales Associate - Mecer Consulting Limited">Job Summary">We are seeking an experienced fashion sales associate to join our team at Mecer Consulting Limited. The ideal candidate will have a strong background in sales or customer service, preferably in the fashion industry.">About Us">Mecer Consulting Limited is a leading consulting firm...
-
Abuja, FCT, Nigeria BLAKSKILL LIMITED Full time**Company Overview:**We are a leading player in the agritech industry, dedicated to providing innovative solutions for farmers and agribusiness partners. Our goal is to improve customer satisfaction and promote brand loyalty through excellent customer service.Job Summary:This role requires a seasoned professional with experience in customer service...
-
Customer Success lead
2 days ago
Abuja, FCT, Nigeria Hempawa Consult Ltd Full timeKey Responsibilities:- Supervise and mentor a team of customer service representatives- Handle escalated customer inquiries and resolve complex issues efficiently- Develop and implement customer service strategies to enhance satisfaction- Monitor team performance and provide coaching to improve service quality- Collaborate with other departments to...
-
Abuja, FCT, Nigeria BLAKSKILL LIMITED Full time**Job Description:**A high-level professional sought to lead the customer service operations for a company in the agriculture industry. The ideal candidate will have experience managing teams, developing strategies, and ensuring exceptional customer satisfaction.Key Responsibilities:Oversight of daily customer service operations, including timely and...
-
Customer Service Ambassador
1 day ago
Abuja, FCT, Nigeria Dignity Exodus Nig ltd Full timeAbout UsDignity Exodus Nig Ltd is a dynamic organization dedicated to providing exceptional customer experiences. We are committed to excellence in every aspect of our business, from product knowledge to customer service.Job DescriptionThe Customer Service Ambassador will be responsible for creating positive interactions with our customers, promoting sales...
-
Customer Service Representative
2 days ago
Abuja, Nigeria Cassidy Holdings Full timeAt Cassidy Holdings, we are passionate about creating captivating and influential content that resonates with audiences worldwide. As a dynamic media company, we specialize in video production, digital marketing and content creation. Our team of seasoned professionals brings together a wealth of experience in entertainment, technology and lifestyle. As we...
-
Customer Service Representative
2 days ago
Abuja, FCT, Nigeria Cassidy Holdings Full timeAt Cassidy Holdings, we are passionate about creating captivating and influential content that resonates with audiences worldwide. As a dynamic media company, we specialize in video production, digital marketing and content creation. Our team of seasoned professionals brings together a wealth of experience in entertainment, technology and lifestyle.As we...
-
Customer Service Professional
1 day ago
Abuja, FCT, Nigeria Fintrade Solutions Limited Full timeJob ResponsibilitiesAs a Customer Service Professional at Fintrade Solutions Limited, you will be responsible for collating call logs daily and reviewing customer feedbacks and ratings. You will work in an office space, performing all operations there.
-
Retail Customer Service Specialist
4 days ago
Abuja, FCT, Nigeria Mecer Consulting Limited Full timeKey Responsibilities:Provide outstanding customer service and ensure high levels of customer satisfactionProcess sales transactions accurately and efficientlyBuild strong relationships with clients and identify opportunities to increase salesParticipate in visual merchandising and promotional activities to drive sales growthRequired Skills and...
-
Abuja, FCT, Nigeria OUTSOURCING - NG Full timeOverview:We are seeking highly skilled and motivated individuals to join our team as cashiers and customer service representatives. In this role, you will be responsible for providing exceptional customer service, managing cash and credit transactions, and maintaining a positive and professional demeanor at all times.Salary:Our salaries are competitive and...
-
Customer Acquisition Manager
6 days ago
Abuja, FCT, Nigeria Trident Microfinance Bank Full timeJob OverviewThe Customer Acquisition Manager will be responsible for building relationships with clients to promote and engage the bank's products, ensuring satisfactory service delivery, and generating sales leads to expand the customer base. The successful candidate will have prior experience as a deposit mobilization officer in a financial institution and...
-
Abuja, FCT, Nigeria Main Service Logistics Full timeJob Summary:Main Service Logistics is seeking a highly skilled Cash Transaction Coordinator to join our Island Branch team in Lagos.As a key member of our sales team, you will be responsible for processing transactions with customers using a cash register and resolving any issues that may arise.Process transactions with customers using a cash registerResolve...
-
Retail Sales Associate for Abuja Branch
2 days ago
Abuja, FCT, Nigeria Main Service Logistics Full timeJob Description:Main Service Logistics is seeking a Retail Sales Associate to join our Abuja Branch team. As a key member of our sales team, you will be responsible for processing transactions with customers using a cash register.Process transactions with customers using a cash registerResolve customer complaints and provide guidance on products and...
-
Sales Managed IT Services
4 weeks ago
Abuja, Nigeria ITC Worldwide INC Full timeJob Summary: The Digital Technology Sales Executive is responsible for driving sales growth by identifying, developing, and closing new business opportunities for Managed IT Services. This role requires a deep understanding of IT infrastructure, cloud services, cybersecurity, and other technology solutions. The candidate will work closely with clients to...
-
Abuja, FCT, Nigeria Trident Microfinance Bank Full timeJob SummaryTrident Microfinance Bank is looking for a skilled Deposit Mobilization Officer who can help us achieve our goals in deposit mobilization and customer acquisition.Job Responsibilities:Develop and maintain relationships with clients to promote the bank's products and services.Provide exceptional customer service and ensure that customer inquiries...
-
Customer Support Expert
2 days ago
Abuja, FCT, Nigeria Cassidy Holdings Full timeAbout UsCassidy Holdings is a dynamic media company that specializes in video production, digital marketing, and content creation. We are passionate about creating captivating and influential content that resonates with audiences worldwide. Our team of seasoned professionals brings together a wealth of experience in entertainment, technology, and...