
Customer Support Specialist
2 days ago
Cassidy Holdings is a dynamic media company specializing in video production, digital marketing, and content creation. We bring together a wealth of experience in entertainment, technology, and lifestyle.
Job Summary
We're seeking a dedicated Customer Service Representative to provide exceptional customer experiences via phone, email, and live chat. The ideal candidate will possess excellent communication and interpersonal skills, strong problem-solving abilities, and proficiency in using customer service software and tools.
Responsibilities
- Resolve customer inquiries, complaints, and issues in a timely and professional manner.
- Process orders, returns, and exchanges efficiently.
- Assist customers with product information, pricing, and availability.
- Maintain accurate and detailed records of customer interactions and transactions.
Requirements
- Proven experience in a customer service role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Proficient in using customer service software and tools.
Benefits
- Competitive salary.
- Health, dental, and vision insurance.
- Retirement plan with company match.
- Paid time off and holidays.
- Professional development opportunities.
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