Customer Support Specialist

2 days ago


Abuja, FCT, Nigeria Cassidy Holdings Full time
Company Overview
Cassidy Holdings is a dynamic media company specializing in video production, digital marketing, and content creation. We bring together a wealth of experience in entertainment, technology, and lifestyle.

Job Summary
We're seeking a dedicated Customer Service Representative to provide exceptional customer experiences via phone, email, and live chat. The ideal candidate will possess excellent communication and interpersonal skills, strong problem-solving abilities, and proficiency in using customer service software and tools.

Responsibilities
  • Resolve customer inquiries, complaints, and issues in a timely and professional manner.
  • Process orders, returns, and exchanges efficiently.
  • Assist customers with product information, pricing, and availability.
  • Maintain accurate and detailed records of customer interactions and transactions.

Requirements
  • Proven experience in a customer service role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Proficient in using customer service software and tools.

Benefits
  • Competitive salary.
  • Health, dental, and vision insurance.
  • Retirement plan with company match.
  • Paid time off and holidays.
  • Professional development opportunities.


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