Customer Engagement Officer

2 days ago


Abuja, FCT, Nigeria Fintrade Solutions Limited Full time
About the Role

We are looking for a highly motivated and organized individual to join our team as a Customer Engagement Officer. As a Customer Engagement Officer, you will be responsible for communicating with customers to resolve outstanding debts and providing exceptional customer service.

Your primary objective will be to identify and address customer concerns in a timely and professional manner, ensuring that all customer interactions are handled efficiently and effectively.

You will be working closely with the rest of the team to achieve business objectives and contribute to the overall success of the company.

Responsibilities:

  • Communicate with customers to resolve outstanding debts
  • Provide exceptional customer service
  • Identify and address customer concerns
  • Collaborate with the team to achieve business objectives

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong organizational and time management skills

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