Technical Field Manager/Supervisor

1 week ago

Lagos, Nigeria Smollan Retail Solution Full time

Overview
Join our mission to revolutionize backup power access in Lagos As a Technical Field Sales Agent, you'll be the face of our innovative solar-powered battery rental service, educating customers and partners on our cutting-edge locker-style charging stations. The Field Operations Supervisor oversees a team of 15–25 agents responsible for customer education, technical support, and site performance at battery charging stations. This role ensures smooth daily operations, supports agent development, handles escalated issues, and provides insights to improve service quality and operational efficiency. The supervisor plays a key role in maintaining high customer satisfaction and driving local growth initiatives.
Key Impact: You'll directly enable thousands of Lagosians to access reliable backup power while building trust in our revolutionary technology solution.

Key Responsibilities
• Supervise, coach, and support a team of 15–25 field agents across multiple locations
• Monitor daily activities to ensure adherence to company standards and protocols
• Conduct regular performance reviews and provide constructive feedback
• Identify training needs and coordinate ongoing development programs
• Monitor site performance, customer satisfaction, and agent productivity
• Coordinate scheduling, shift coverage, and resource allocation
• Conduct site visits to assess service quality and operational efficiency
• Act as the first point of escalation for complex customer or technical issues
• Liaise with the technical operations manager and engineering teams to resolve persistent or high-impact problems
• Ensure accurate logging and reporting of incidents and resolutions
• Compile and analyze data on customer interactions, technical issues, and site performance
• Provide regular reports and insights to senior management
• Communicate updates, changes, and initiatives clearly to the field team
• Support agents in identifying local business opportunities and customer insights
• Collaborate with the sales and marketing teams to implement local campaigns

Shift Structure & Coverage
Operational Hours: 40 hour week.
Expected working hours between 8am - 6pm.

Required Qualifications
Education
• Minimum: Diploma or equivalent tertiary qualification in Electrical or Electronic Engineering
• Preferred: Bachelor’s degree in electrical engineering, Computer Science, Physics, or related technical discipline

Experience
• Proven experience in field operations, customer service, or technical support (3+ years)
• Prior supervisory or team lead experience preferred
• Strong interpersonal and leadership skills
• Excellent problem-solving and decision-making abilities
• Comfortable with mobile apps and basic technical troubleshooting
• Organized, proactive, and adaptable in a fast-paced environment

Other Requirements
The manager will need a driving license and their own vehicle due to the daily travel needs between sites

  • Technical Supervisor/ Manager

    3 days ago

    unknown, Lagos, Nigeria Lextorah LDS Full time ₦900,000 - ₦1,200,000 per year

    Company Description A first class Transport, Logistics and Courier Company with operations in more than 27 states and 104 locations in Nigeria and West Arica with more than 30 years of experience in these business,We are embarking on a new pahse of expansion and we require the services of outstanding and goal driven personnel for this vacant position. Job...

  • Facility Supervisor

    5 days ago

    Majidun, Lagos State, Nigeria Primero Transport Services Limited Full time ₦600,000 - ₦800,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site role for a Facility Supervisor located in Majidun. The Facility Supervisor will be responsible for overseeing the day-to-day operations and maintenance of the facility, ensuring the safety and efficiency of all systems and equipment. Responsibilities include...

  • Technical Support Services

    1 week ago

    Lagos, Nigeria Quintevo Nigeria Limited Full time

    About the Role We are seeking a Field Technical Support Specialist to provide onsite technical assistance for IT systems, hardware, and applications in field operations. This role involves troubleshooting, maintaining equipment, and ensuring reliable IT services to support day-to-day field activities. The successful candidate will act as the first point of...

  • Fiber Supervisor

    5 days ago

    Lagos, Lagos, Nigeria Medcourt Support Services Full time ₦900,000 - ₦1,200,000 per year

    We are seeking an experienced Field Supervisor to lead and coordinate day-to-day fiber deployment and installation activities within the IRONCLAD FiberOps division. The role ensures all field teams deliver safe, timely, and high-quality installations that meet IRONCLAD's technical and customer satisfaction standards.Key Responsibilities:Supervise multiple...

  • Technical Field Sales Agent

    1 week ago

    Lagos, Nigeria Smollan Retail Solution Full time

    Join our mission to revolutionize backup power access in Lagos! As a Technical Field Sales Agent, you'll be the face of our innovative solar-powered battery rental service, educating customers and partners on our cutting-edge locker-style charging stations. This hands-on role combines customer service excellence with technical expertise, requiring you to...

  • Operations Supervisor

    3 days ago

    Lagos, Lagos, Nigeria Ductmark Integrated Services Limited Full time ₦60,000 - ₦120,000 per year

    The Operations Supervisor oversees the day-to-day technical operations of the HVAC-R division. The role ensures efficient project execution, client satisfaction, workforce coordination, and adherence to safety, quality, and performance standards.Key Responsibilities:Plan and supervise HVAC-R installation, maintenance, and repair projects.Allocate resources...

  • Production Supervisor

    3 days ago

    Lagos, Lagos, Nigeria Lextorah LDS Full time ₦1,500,000 - ₦3,000,000 per year

    Company Description Our client, a wholly owned indigenous E & P Company, operating from its own 10,00bbls crude processing station( flow station), is currently expanding its operations and consequently looking to recruit strategic and positive minded individuals to fill this position:Location: Lagos and Delta state. Job Description coordinates, monitors,...

  • Production Supervisor

    5 days ago

    Lagos, Lagos, Nigeria Prommex Full time ₦1,500,000 - ₦3,000,000 per year

    Job description:Job Title: Production SupervisorLocation: Ibeju LekkiIndustry: Concrete Manufacturing / Building MaterialsJob Summary:The Production Supervisor will oversee daily manufacturing operations in the concrete production plant, ensuring efficient production processes, quality control, and compliance with safety and operational standards. The...

  • Dewatering Supervisor/Manager

    3 days ago

    Lagos, Lagos, Nigeria concreteng Full time ₦1,500,000 - ₦3,000,000 per year

    The Dewatering Supervisor/ Manager is responsible for supervising and instructingthe Dewatering crew; maintaining the dewatering system in an effort to ensurewater levels remain as required in a construction project environment. perform allaspects of the position in a, safe, cost-effective, and productive manner whilecontinuously aligning daily functions to...

  • Housekeeping Supervisor

    2 weeks ago

    Lagos, Nigeria Sigma Consulting Group Full time

    Housekeeping Supervisor Location: Lekki-Ajah, Lagos Industry: Hospitality / Beach Resort Employment Type: Full-time Salary: 250,000 - 300,000 per month + accommodation Role Overview: We are seeking a detail-oriented and experienced Housekeeping Supervisor to oversee all housekeeping operations at our luxury beach resort. The ideal candidate will ensure...