City Operations Manager

12 hours ago

Abuja, Nigeria Careers.giftmanufacturing Full time

ROLE OVERVIEW

The incumbent is responsible for organizing and overseeing the daily operations of the production and logistics departments, to guarantee optimum productivity. S/he is to ensure that these departments are well-coordinated by managing procedures and operations, as well as working with other staff in strategic planning activities, ensuring all staff are aware of operational best practices and implementing new technologies.

JOB DUTIES/ RESPONSIBILITIES/ ACCOUNTABILITY:

Responsible for supporting the MD/CEO in developing and directing strategy towards the profitable growth and operation of the company.
Developing strategic operative plans that reflect the longer-term objectives and priorities established by the Management.
Design and recommend new processes to improve/increase production quality, productivity and profitability.
Review and ensure quality control in service and product delivery across all departments.
Oversee the production department, and work with other pertinent units, to create production budgets.
Prepare production and expense reports and submit to top management weekly.
Closely monitor the operating and financial results against plans and budgets, creating monthly business reports; informing Management of significant changes.
Supervise the production team, ensuring updates and monitor stock and inventory records.
Submit periodic recommendations for stock update/management and production.
Send mass marketing communications to clients via appropriate channels.
Work with the appropriate departments to establish and follow through on consolidated marketing efforts.
Plan and monitor the day-to-day running of business to ensure smooth progress.
Evaluate regularly the efficiency of business procedures according to organizational objectives and enforce improvements.
Supervise the production team, and provide constructive feedback as required.
Anticipate and mitigate likely risks to operational excellence.
Manage procurement processes, and coordinate material and resources allocation.
Research and propose policies and best practices to top management for possible implementation.
Work with the Customer Satisfaction team to manage client data bases, client retention strategies and client relationship management.
Evaluate overall performance by gathering, analyzing and interpreting data, presenting this as quarterly management reports to the CEO.
Ensure corporate and legal compliance to established regulations, and handle business information with the required level of confidentiality.
Oversee the logistics unit, ensuring client orders meet specification.
Grow the marketing team, and coordinate all marketing/sales activities and policies, to achieve the company’s business strategies.
Drive the Business Development /Marketing function by building and sustaining business relationships with high-level stakeholders, individuals and organizations.
Develop strategies for market penetration and brand development, to maximize profitability, and achieve stakeholders’ objectives.
Stay up-to-date with the latest trends and best practices in online marketing and measurement.
Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
Drive increased revenue and profit generation to achieve business growth, by at least 20% annually.
Screen potential business deals by analyzing market strategies, deal requirements, deal potential, and financials; evaluating options, resolving internal priorities, and recommending equity investments where appropriate.
Develop negotiating strategies and positions by studying integration of new ventures with the company’s strategies and operations; examine risks and potentials, estimating the business's needs and goals.
Carry out PESTLE and SWOT analyses; to keep abreast of market trends, and send same to Executive Management as monthly and quarterly business reports.
Oversee all social media posts, engagements, and live events – on and offline.
Oversee customer support processes and organize them to enhance customer satisfaction by:
Reviewing all previous-day client interactions on all communication channels before the start of a new day, and
Reviewing all brand communications (both digital and non-digital media) to ensure adherence to established brand Standard.


PROFESSIONAL REQUIREMENTS

BSc Bachelor’s Degree in Business Administration, Project Management,
An MSc in Business Administration will be an added advantage
Minimum of 5 years relevant and managerial experience
Proven experience as Head of Operations, Operations Director or a similar leadership role

KEY COMPETENCIES/SKILLS

Compliance: Ability to audit and monitor quality of output; demonstrable experience of delivery against specified protocols/procedures ensuring the highest level of performance.
Stakeholder Management: Ability to build and develop relationships with internal employee, strategic partners and other external parties/organizations; with the ability to resolve conflict.
Personal Drive: Ability to work without supervision- autonomously; managing one’s own time; working with drive and enthusiasm.
Communication: Excellent written, and verbal communication skills.
Commercial Awareness: Demonstrable contribution, to maximizing commercial performance, through controlling costs, and ensuring efficiencies where possible, and keeping up-to-date with the latest trends and best practices.
Customer Focus: Ability to understand customer needs; striving to exceed expectations.
Planning and Organizing: Demonstrable experience with managing tasks and deadlines, with the ability to resolve conflicting priorities.
Excellent business process knowledge, proposal writing and reporting Skills.
In depth knowledge of data analysis and performance/operation metrics.

WHAT WE OFFER

Competitive salary and benefits package.
Opportunity to work with a leading manufacturing company.
Professional growth and development opportunities.

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