Enterprise Account Manager

1 week ago

Lagos, Nigeria New Tech Full time

Role Summary:
We are seeking a highly motivated and experienced Enterprise Account Manager (EAM) to join our dynamic sales team. The EAM will be responsible for developing, nurturing, and expanding relationships with our largest and most strategic enterprise clients. This role is crucial for driving significant revenue growth, ensuring client satisfaction, and maximizing the value our clients derive from our products and services.

Key Responsibilities:
Strategic Account Planning & Execution:
Develop and execute comprehensive strategic account plans for a portfolio of named enterprise accounts to meet and exceed revenue goals.
Conduct in-depth needs assessments to understand client challenges, business objectives, and identify opportunities for growth, upselling, and cross-selling.

Relationship Management & Customer Success:
Act as the primary point of contact for all client inquiries, escalations, and issue resolution, ensuring timely and effective delivery of solutions.
Collaborate closely with internal teams (e.g., Sales, Marketing, Product, Customer Success, Legal, Support) to ensure seamless service delivery and a cohesive approach to client success.
Conduct regular business reviews with clients to assess satisfaction, demonstrate value, identify areas for improvement, and ensure continued alignment with client goals.
Drive customer advocacy and references through outstanding performance and delivery.

Sales & Business Development:
Manage the entire sales cycle from prospecting and qualifying to negotiation and closing complex contractual agreements.
Maintain an accurate sales pipeline and provide precise sales forecasts to management.
Identify new business opportunities within existing accounts and actively pursue expansion.
Negotiate contract renewals and terms to maximize both client and company value.

Market Intelligence:
Stay informed about industry trends, market conditions, and competitor activities to inform account strategies and provide valuable insights to clients.
Attend industry events, conferences, and networking opportunities to expand the company's reach and identify potential clients.

Reporting & Compliance:
Prepare accurate and timely sales reports and forecasts for management review.
Maintain up-to-date and accurate client records.
Ensure compliance with all company policies and procedures related to account management.

Qualifications:
Bachelor's degree in Business Administration, Sales, Marketing, or a related field.
2+ years of proven experience as an Enterprise Account Manager, Key Account Manager, or in a relevant enterprise sales role, preferably within the [Your Industry, e.g., SaaS, Technology, Financial Services] sector.
Strong track record of exceeding sales targets and growing key accounts.

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