
Business Process Analyst Officer
2 days ago
The Business Process Analyst Officer is responsible for analysing, documenting, and improving business processes within the bank to enhance operational efficiency, service delivery, and compliance. This role works closely with various departments to identify process gaps, recommend improvements, and support digital transformation initiatives.
DUTIES & RESPONSIBILITIES
1. Analyze existing business processes to identify inefficiencies and areas for improvement.
2. Document process workflows, standard operating procedures (SOPs), and process maps.
3. Collaborate with stakeholders to redesign processes for increased efficiency and compliance.
4. Support the automation of business processes by working with IT and relevant departments.
5. Conduct gap analysis and recommend process optimization strategies.
6. Ensure business processes align with regulatory requirements and industry best practices.
7. Monitor key process performance metrics and generate reports for management.
8. Assist in change management initiatives related to process improvements.
KEY PERFORMANCE INDICATORS
i. Reduction in process inefficiencies and operational bottlenecks.
ii. Number of processes optimized and automated.
iii. Compliance with regulatory and operational standards.
iv. Timeliness and effectiveness of process improvement recommendations.
v. User adoption and satisfaction with new/improved processes.
EDUCATION AND EXPERIENCE
• Education: Bachelor's degree in Business Administration, Economics, Information Systems, or a related field.
Professional Body Membership/Certification(s):
• Membership in relevant professional bodies such as the Nigeria Institute of Management (NIM) is an advantage.
• Certifications in business process management (e.g., Lean Six Sigma, Certified Business Process Professional (CBPP), Business Analysis Certification (CBAP), ITIL) are preferred.
Experience: 2+ years of experience in business process analysis, process improvement, or related roles.
KNOWLEDGE
• Strong analytical and problem-solving skills.
• Proficiency in process mapping tools (e.g., Visio, Bizagi, Lucidchart).
• Knowledge of business process modelling and improvement methodologies (e.g., Lean, Six Sigma).
SKILLS/COMPETENCIES
Excellent communication and stakeholder engagement skills.
Ability to work collaboratively across departments.
Benefits:
Salary: Negotiable
HMO, Life Insurance, Paid Leave and Allowance, 13th month and all other statutory benefits
Opportunities for professional development and growth
Supportive and collaborative work environment
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