Senior Process Strategist

2 days ago


Lagos, Lagos, Nigeria HRD solutions Full time

The Head of Business Process Management at HRD Solutions is a seasoned professional responsible for designing, optimizing, and overseeing the bank's business processes to improve operational efficiency, service delivery, and compliance. This role ensures that processes are aligned with business objectives, regulatory requirements, and industry best practices, driving continuous improvement and innovation.

Key Responsibilities
  • Develop and implement the bank's business process management framework, ensuring alignment with strategic goals.
  • Identify, analyze, and optimize core banking processes to improve efficiency and customer experience.
  • Lead process automation initiatives and digital transformation efforts to enhance operational effectiveness.
  • Collaborate with various departments to streamline workflows and eliminate bottlenecks.
  • Monitor process performance using key metrics and recommend improvements based on data insights.
  • Ensure compliance with regulatory and internal control requirements in all business processes.
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or a related field (Master's preferred).
  • 7+ years of experience in MIS, data management, business intelligence, or IT roles within the financial sector.
  • Strong understanding of business process modelling, reengineering, and automation.
  • Proficiency in process mapping tools such as BPMN, Visio, or other workflow management platforms.
  • Ability to analyse complex processes and recommend strategic improvements.
What We Offer

As a member of our team, you can expect:

  • Negotiable salary.
  • HMO, Life Insurance, Paid Leave and Allowance, 13th month and all other statutory benefits.
  • Opportunities for professional development and growth.
  • Supportive and collaborative work environment.


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