Front Desk Officer

1 week ago

Abuja, FCT, Nigeria Mozuk Health Group Full time
Job Advertisement: Front Desk Officer
Right Care Hospital - Dakwa Dei Dei, Abuja
Position: Front Desk Officer
Location: Dakwa Dei Dei, Abuja
Type: Full-Time
About Right Care Hospital:
Right Care Hospital is a leading healthcare facility in Abuja, committed to providing exceptional medical services to our community. We are focused on delivering personalized care and maintaining the highest standards in patient service. We are currently seeking a dedicated and friendly individual to join our team as a Front Desk Officer.
Job Description:
As a Front Desk Officer at Right Care Hospital, you will be the first point of contact for patients and visitors. You will be responsible for creating a welcoming and professional environment, ensuring smooth operations at the front desk, and assisting with administrative tasks to support the hospital's day-to-day activities.
Key Responsibilities:

• Greet patients and visitors, ensuring they feel welcome and providing assistance as needed.

• Answer and direct phone calls in a professional and courteous manner.

• Schedule patient appointments and maintain accurate records.

• Assist in patient check-in/check-out procedures and ensure all necessary documentation is completed.

• Manage patient inquiries and provide relevant information regarding services, policies, and procedures.

• Handle incoming and outgoing correspondence, including mail and email.

• Maintain cleanliness and organization of the front desk area.

• Collaborate with other hospital staff to ensure smooth operations and effective patient care delivery.
Qualifications & Skills:

• Minimum of a High School Diploma or equivalent. A degree or certification in a related field is a plus.

• Previous experience in a customer service or administrative role, preferably in a healthcare setting.

• Excellent communication and interpersonal skills.

• Ability to handle sensitive information with discretion and maintain confidentiality.

• Proficient in Microsoft Office Suite (Word, Excel, etc.).

• Strong organizational skills and attention to detail.

• Ability to multitask and work in a fast-paced environment.

• A positive attitude and professional demeanor.

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